EMAIL OF SENDING ARE NOT BEEING SEND

  • Resolved wecreatejt

    (@wecreatejt)


    10 months, 2 weeks ago

    Hello,

    I choose to change my complete status to send but my client are not receiving the email to said that the order was send?

    Thank you

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author gaurav1092

    (@gaurav1092)

    Hi @wecreatejt,

    I’d like to clarify that our system doesn’t send a separate ‘Completed Order’ status email. Instead, we add tracking information to the order, mark it as ‘Completed’, and include a tracking widget in the automatically generated ‘Completed Order’ status email by WooCommerce.

    If your customers aren’t receiving these emails, please check that ‘Completed Order’ notifications are enabled in WooCommerce and your email server settings are correct.

    Best Regards,
    Gaurav

    Carolina

    (@carolinaop)

    Hello,

    I think that I’m facing the same issue.

    Since december 2023, Email Log Viewer reports doesn’t show any email sent when the order status change to “complete”/”sent”. I can confirm that the order received email was sent, but when the order changes to “complete”/”sent” there’s not any email sent to the client.

    We have some clients saying that didn’t receive any email with order tracking details and that’s why we ae trying to understand what is happening.

    I’ve checked woocommerce settings and all emails are enabled. Orders change their status when we update tracking info but the email is not being send.

    Could you help me solve this problem?

    Thanks

Viewing 2 replies - 1 through 2 (of 2 total)
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