Renew payment doesnt work on Stripe

I’m having the same problem. The recurring payments do not work.

Anyone can help from the team?

Hi @alanli713,

I saw that you also opened an email on our website and I answered you there, I’m not sure that you received the message from us. In any case, I will add my answer here:

First, please check to have the latest version of PMS V 2.11.0.

It’s possible the cron jobs fail in certain cases.

Here’s how we can debug it:
1. Please install this plugin: https://www.ads-software.com/plugins/wp-crontrol/
2. Visit WordPress -> Tools -> Cron Events
3. Search for the pms_cron_process_member_subscriptions_payments record. Click “Run Now”.
4. Do you get a “Successfully executed the cron event pms_cron_process_member_subscriptions_payments.” notification at the top?

What this does, is searching for any payments that should have been processed in the past 30 days and tries to process them. After “Run Now” any members that expired in the past month should have a new payment in Paid Member Subscriptions -> Members -> Edit Member.

Please let me know if this doesn’t happen:
* you don’t get the “Successfully executed the cron event” notice
* you got a success notice, but still no payments

Also, @dandanflood, please do the steps above.

I followed the steps. Although the notification ‘Successfully executed the cron event pms_cron_process_member_subscriptions_payments’ is displayed at the top,
I unfortunately do not see any new payments on the payment page.

I believe the issue is there could be a bug that doesnt let Stripe charge the member’s card again at the end of the current subscription period.”

Hi @alanli713,

I don’t think it’s a bug, but let’s investigate this situation, could you please check your spam inbox if you find my email and give me a reply there? I will need you to give me admin access to your website via email. Here on wordpress.com it is not allowed to put your admin credentials.

I’m leaving this response here in case other users are facing a similar issue. Our plugin displays the following message:

‘It looks like this website is a clone of another one. In order to avoid generating errors like double payments, the Plugin Scheduled Payments functionality from Paid Member Subscriptions has been disabled.’

If you encounter this message, all you need to do is toggle between Test Mode and Live Mode for payments to resume. If you have any further questions, feel free to ask!

When I installed the plugin and followed your steps this is what I saw: https://schoolofgrowthhacking.com/wp-content/uploads/2024/01/Screenshot-2024-01-30-123159.png

One or more cron events have missed their schedule.

More information

Scheduled the cron event?pms_cron_process_member_subscriptions_payments?to run now. The original event will not be affected.Dismiss this notice.

70 items ? ? Current Page of 2 Next page? Last page?Select AllHookSort ascending.ArgumentsNext Run (UTC)ActionRecurrenceSort ascending.Select this rowpms_cron_process_member_subscriptions_payments

Edit?|?Run now?|?Pause this hook?|?Delete?|?Delete all events with this hook (2)None1970-01-01 00:00:01
?54 years 1 month agopms_cron_process_member_subscriptions_payments()Non-repeating

I’m happy to provide access, you can contact me ( d a n n y [at] schoolofgrowthhacking.com )