wp_download_log

Hello Zee.

You’ll find here documentation regarding the logs > https://www.download-monitor.com/kb/how-to-delete-logs/

Warmly,
Razvan

Thank you so much for providing the link. It would be more safe If you would include this in the plugin, something like keeping reports for few weeks or months or may be delete if you do not wish to keep reports and reduce the DB size. Just a rough suggestion.

I am happy to say that our premium extension, Enhanced Metrics, offers this functionality ??

You can delete logs that are older than 7 days to a year, as it can be seen bellow.

Warmly,
Razvan

Is there any possibility to buy the extension only?
Will this extension be able to delete the current log?

For the moment you can’t buy that extension only, you’ll need to purchase the Popular plan at least in order to obtain the said extension.

Warmly,
Razvan

I wish there would be a possibility to download the extension only for $10-$15. You may need to add if possible. Many people would like to download only extension not the whole package.

@zee-que – at that price point it would be impossible to provide good service to our clients – including support and future development.

I can completely understand. I am not here for a bargain. However, lowering prices is just a helpful strategy for increasing sales. If 10-15 is too low then $25-30/extension would not break the deal especially if you compare it with other websites such as codecanyon.

That makes sense, as long as you don’t have to pay salaries, income taxes, or payment gateway fees. In theory, you’re right – and we could probably sell each extension at $39/year, without any support though. That would have to be a separate cost.

Here’s a breakdown of our costs:

• Starting with a $39/year sale:
• Stripe fees: 2.5% – $0.975 + $0.25 = $37.75
• Income tax: 16% = $6.044 = $31.076
• Support ticket: $8.21 per conversation, on average = $23.5
• Development costs at $25/hour = -$1.5

On that -$1.5, we’d also have to pay a dividend tax (as I, the owner of the business, need to be able to take home a profit – it’s a business, after all) of 10%.

The above calculations assume that a developer has to work for just 1 hour on the product – fixing bugs, adding features, and making sure it works fine with the latest WordPress version, all the time.

This does not account for the initial development costs, my time, designer, tester, business development, or any acquisition costs (for what it’s worth – Download Monitor was a six-figure acquisition two years ago).

As long as we’d deliver each plugin “as-is”, then yes, the proposed pricing could work. Otherwise, unfortunately (and you can see this throughout the entire WP industry with many companies 2X-ing their prices) it’s not sustainable.

I hope this message will find you well!

Much love,
/Cristian.

Thanks for taking out time and explaining in detail. According to the current pricing model they are fully understandable and justifiable; I am thoroughly on your side. I am not an expert to give any solution here but new pricing model might also halt many customers who were willing to buy for competitive rates for example me. I updated one extension twice for $39 and then didn’t update due to pricing. I could even buy the new “Enhanced Metrics” because it was my new demand but again the pricing stopped me. I logged into my Download monitor account and couldn’t find a way to buy the new extension for the old price. Then I started thinking about why some companies do not really care about existing customers because i didn’t know the breakdown of the costs.

Just a wild suggestion: You need to find the middle ground, 30 days of regular support for new extensions at less price, the same model for already installed premium extensions which would be a win-win for both customers and your company or even a discount (WP Rocket gave me 30% discount and I updated for 2 years, I didn’t even send them one email for any support in 3 years). Existing customers should get some extra benefits in comparison with new ones. I still believe pricing/extension would be a better choice.

There is an old saying ““Make new friends, but keep the old. One is silver, the other gold.””

@zee-que – thanks for leaving a comment here. I really appreciate it! It’s been educational for me.

Most support happens in the first 30 days of plugin acquisition so that means we’d just have users overload our support systems in the first 30 days …

I was not aware you were a paying customer, so we might be able to work something out in your favour, as long as you can contact us through our (private) support channels and mention my name.

Cheers,
/Cristian.