Order not displayed in WooCommerce admin

Hey there, @momo-fr! Thanks for contacting us. I’m happy to help you.

Just to confirm, it shows you have 3 order notifications, but only two show on the order page, correct?

Can you please reset your router and access your website from a private window to check if the wrong notification number is a cache issue?

Do you have any orders on draft?

If you filter the orders to only show the orders processing, it still only shows 2 orders?

Furthermore, I’d like to understand your site properly. Please share with us the necessary information below for us to investigate the issue further:

System Status Report which you can find via WooCommerce > Status > Get system report > Copy for support.
Fatal error logs (if any) under WooCommerce > Status > Logs.
You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

Looking forward to your reply.

Have a wonderful day!

Hi, my techs infos here.

The orders go through Brevo and an alert appeared but on the order page no order, we found customer information, the order total but no information.

Regards.
Jean

Hi there @momo-fr ??

Thank you for reaching back, with further details on this.

my techs infos here.

The orders go through Brevo and an alert appeared but on the order page no order, we found customer information, the order total but no information.

I went ahead with inspecting the site’s System Status Report (SSR), and it appears that 3 orders are recorded there.

Furthermore, Brevo appears to be facilitating with SMTP email settings, and HPOS is enabled.

We are having a problem, the admin menu in the orders page shows 3 orders but we only have 2 orders listed.
What is happening ?

Can you please share screenshots of what you see at these screens? That will help us understand the issue. Feel free to utilize a tool like https://snipboard.io/, for sharing them in the forum.

We await your response to better assist you.

Hi Pepe, thank you for the support.

After several searches I found where this is going wrong.
The problem seems to come from Polylang For WooCommerce, the missing order is made by an English account on the store and this seems to block the order email sending process and prevents the display of this order. If I switch it to Fr it is displayed.

My admin language menu is set to all languages, even switching to In it doesn’t appear.

I am in contact with Polylang support.

Regards.
Jean

Hello Jean (momo-fr),

Thank you for your reply and for sharing the findings of your investigation into the issue with the order email-sending process and order display within your WooCommerce store.

We’re pleased to hear that you were able to pinpoint the root cause of the problem. I understand you are in contact with Polylang support. Their specialized knowledge will be invaluable in resolving this matter.

Please remember that we are here for you should you require any further assistance. ??

Best regards.