Pro customer support doesn’t work

  • Ordered PRO to keep me from having to learn how to do this myself. It did not install as said. Customer support is opposite side of the world (is what it is) and we couldn’t connect, so we set up an appointment via online calendar. They email over night to tell me a live meeting won’t help and take additional steps. Don’t update out meeting.

    THE WHOLE IDEA is you know what to do, not make me do it.

    • This topic was modified 1 year, 1 month ago by James Huff. Reason: explative removed
Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author WP Encryption SSL

    (@gowebsmarty)

    Greetings,

    We see that there was a small misunderstanding since you didn’t mentioned that you already have a support ticket open regarding the issue.

    It just takes few minutes to complete the setup. Please check your premium support ticket for our support response.

    Thread Starter daatzinuru

    (@daatzinuru)

    You SENT ME TO CALENDLY FROM YOUR SUPPORT TICKET. Really? It’s my fault you didn’t know your own ticket number? Comon. You all aren’t making yourselves look any better.

    Plugin Contributor SSL HTTPS Support

    (@gwsharsha)

    Hi,

    We’re definitely not putting the blame / fault on you. Please re-schedule the session once again using same calendly link and we will handle your setup real quick. Thanks.

Viewing 3 replies - 1 through 3 (of 3 total)
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