Forminator issue with editing products

Hi @esther0708

I hope you’re well today!

To make sure that we are on the same side:

The issue is that when Forminator plugin is enabled on site, you cannot edit products (I’m guessing it’s WooCommerce producst, right?) but when you disable it – all works fine.

Correct?

With Forminator active, when the issue happens, are you getting any error messages or some kind of “weird” display or editor behavior (besides it not working)? You cannot edit at all or you can edit but changes are not saved? Also – are we talking about standard editing in back-end or some front-end “builder” type editor (if yes, what is it)?

Let us know, please, as it surely is not an intended behavior in any way and it must be related to some unexpected conflict or similar unexpected issue – so we need to track it down first.

Kind regards,
Adam

Hi Adam, I have tried it again and it works now. However I now cannot access submissions. When I reviewed your documentation, the submissions page should have a dropdown to choose form. However, there is no dropdowns so I cannot review my submissions. Please let me know if you need further clarification or a video to show the issue. Thank you.

Hi @esther0708

I have tried it again and it works now.

All right then, I’m glad it works!

However I now cannot access submissions. When I reviewed your documentation, the submissions page should have a dropdown to choose form. However, there is no dropdowns so I cannot review my submissions.

That’s right, there should be a dropdown on “Forminator -> Submissions” page where you select the form that you wish to check submissions for.

However, please note that

1. There is additional dropdown to select “type” – whether it’s for forms, polls or quizzes. So make sure you actually selected “Forms” first because if you have e.g. “Polls” selected there, the second drop-down will not contain list of forms so you won’t be able to check form submissions.

2. Also, forms needs to be in “Published” state. For forms that are in “Draft”/”Unpublished” state, those submissions cannot be checked there and such forms will not be listed.

Kind regards,
Adam

Hi Adam

Thanks so much for your prompt reply. I just wanted to appreciate it! Yes, the forms are published. There are no dropdown to choose the type (form polls quizzes) and also which published form?) I think there is some styling conflict which does not allow me to choose the options? I hope that makes sense. Thank you.

Hi @esther0708

Thank you for response!

Yes, this may indeed be some kind of conflict. To be honest, I doubt it’s purely styling as such conflicts rarely affect back-end (not that they are not happening at all, but are relatively rare).

Usually similar issue would rather be due to JS conflicts or something that causes ajax/PHP scripts to malfunction in certain ways.

It’s difficult to say for sure without seeing it and not being to replicate it but could you please try this?:

1. Enable WordPress debugging by adding following lines to the “wp-config.php” file of your site’s WordPress installation, right above the “/* That’s all, stop editing */” line there:

define( 'WP_DEBUG', true );
define( 'WP_DEBUG_DISPLAY', false );
define( 'WP_DEBUG_LOG', true );

2. Then go to “Forminator -> Submissions” page and open browser console

3. now reload the page a few times

4. and look at the browser console – are there any errors showing up and if yes, what are they (let us know)?

5. and then go to the “/wp-content/” folder on your server and check if a file “debug.log” appeared there; if yes, look into that file and see if there are any lines that include “Error” or “Fatal Error” in them (with date and time around the time you tested the submission page) and if yes – share those error lines with us.

Hopefully this will give us additional insights into the issue.

Best regards,
Adam

Hi @esther0708

We haven’t heard from you in a while, I’ll go and mark this thread as resolved. If you have any additional questions or require further help, please let us know!

Kind Regards,
Kris