System blocking legitimate registrations & users

  • Resolved GF87

    (@gf87)


    10 months, 1 week ago

    Hello

    I have received multiple complaints from user who get blocked when they want to subscribe for downloading an e-book, login to their user account or even just do a product search on our Woocommerce site. Mainly users from France and a few from Germany, Spain, … From the logs, I can see this is done by CleanTalk.

    How can we fix these?

    Happens on this page: https://shorturl.at/cduGW but also on other pages.

    Version 6.25.1 + latest Woocommerce
    Forms using Gravity Forms or custom made within our theme.

    Thank you.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter GF87

    (@gf87)

    I noticed that under “Tools” in my dashboard that France and many other countries were blacklisted under the “Anti-Spam” tab. Not sure why this was implemented, but I assume it was because of this?

    Plugin Support katereji

    (@katereji)

    Hello.

    You are right. You had such countries as France and Germany added to your Anti-Spam Personal list as blacklisted. Please, delete all countries that you do not want to block from this list: https://cleantalk.org/my/show_private?service_type=antispam.

    Plugin Support amagsumov

    (@amagsumov)

    Hello.
    We haven’t heard back from you in a few days, so I’m going to mark this thread as “resolved”.
    If you have any further questions, you can start a new thread or contact us via our private Ticket System: https://cleantalk.org/my/support/open.

Viewing 3 replies - 1 through 3 (of 3 total)
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