Jetpack Uptime & WordFence?

  • Resolved zackeryfretty

    (@zackeryfretty)


    10 months ago

    I’ve got a client who uses WordFence (Premium) and is also trying to use the Jetpack Monitoring system and seems to occasionally get spirts of alerts that the site is “down” but I can’t seem to find anything in the logs hosting-wise that supports that.

    I’m wondering if it’s possible if the WAF is blocking the uptime check and if anybody has run into this before?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support wfpeter

    (@wfpeter)

    Hi @zackeryfretty,

    We are only able to assist with the free plugin here on the forums provided to us by www.ads-software.com. Premium plugin customers can use the account related to their license on wordfence.com in case any further information is required to diagnose a specific issue – so supplementary questions or diagnostic on our part may require that step.

    I can mention, as this also relates to the free plugin, that you could try enabling Learning Mode?or check for blocks related to Jetpack on the Tools?> Live Traffic?page. Both allowlisting methods are detailed in our instructions here: https://www.wordfence.com/help/firewall/learning-mode/

    Finally, disabling XML-RPC authentication or enforcing 2FA for XML-RPC can affect Jetpack specifically so ensure those settings aren’t enabled in Wordfence > Login Security > Settings.

    Many thanks,
    Peter.

    Thread Starter zackeryfretty

    (@zackeryfretty)

    Thanks for the reply, Peter!

    I had posted here because I wanted to see if any other users might have had similar issues, but I can totally do a support ticket if the issue persists.

    For now I’ve whitelisted the IPs for JetPack from 2FA for XML-RPC and also turned “Learning Mode” back on for 24 hours.

    Hope that’ll do the trick! ??

    Plugin Support wfpeter

    (@wfpeter)

    Thanks @zackeryfretty,

    If you’ve tried all of the above without success, by all means contact Premium support and one of the team will be able to look into it a little closer for you.

    Thanks again,
    Peter.

Viewing 3 replies - 1 through 3 (of 3 total)
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