Feed Missing on iOS Safari?

  • Resolved wallacelin

    (@wallacelin)


    9 months, 3 weeks ago

    Hello, I am testing the free version of this plugin on a website with WP version 6.1.4 to display profile feed from Instagram. It works fine except that when I viewed the feed on Safari mobile (iPhone XR latest iOS version 16.6), it doesn’t seem to appear at all. Is this an issue with the plugin?

    Please let me know, thank you!

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Smash Balloon Louis

    (@smashballoonlouis)

    Hi @wallacelin,

    Thank you for contacting us! I checked https://districthair.com/gallery-TEST/, but the Instagram feed on this page appears to be from a different plugin than ours. If you could add the feed from our plugin to the page, we would be happy to check on any problems with its display on iOS. Here is a link to our setup guide for your reference: https://smashballoon.com/doc/setting-up-the-free-instagram-feed-wordpress-plugin/?instagram

    Best regards,
    Louis

    Thread Starter wallacelin

    (@wallacelin)

    Hello thank you for getting back to me so soon Louis. I turned off the plugin and swapped it out for another, but I have turned Smash Balloon feed back on that page.

    Plugin Support Smash Balloon Louis

    (@smashballoonlouis)

    Hi @wallacelin,

    Thanks for the update! I see the feed from our plugin on the page now. I checked this on a desktop and on an iPhone with Safari, but the feed and images were actually loading normally for me on both of these. Sometimes extensions in the browser or certain privacy/security settings can prevent the images from loading. I would suggest trying the steps in this guide to see if any of these items are causing a problem.

    I hope this helps! Please let me know if you need any other assistance.

    Best regards,
    Louis

Viewing 3 replies - 1 through 3 (of 3 total)
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