Ocean Theme Dissapeared

  • Hi, I have created my web using the free Ocean WP template. Somehow, the theme disappeared and following Siteground instructions, I have reinstalled it, and I still have all my pages and content in it. However, when I click in “visit the site” at the top left corner of the word press panel, I can only see the header and the footer, nothing else. Can someone help me please?

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hello @lauraquijano,

    Thank you for reaching out,

    Please share a live URL from the issue.

    Kindly install a fresh WordPress and try replicating the issue; please share your steps if it happens. ?We have not received any similar reports so far, and we cannot reproduce that issue on our end.

    Also, please share some screenshots or any other document from the issue, so we can understand and check it better.

    You can upload your files to one of the following online services:
    https://postimages.org
    https://loom.com
    https://drive.google.com

    Note 1: For troubleshooting, please do the following steps and let us know the results:

    0. Enable the primary theme(if you are using a child theme).
    1. Head over to WP Dashboard > Plugins.
    2. Deactivate all plugins.
    3. Then, first, activate Ocean Extra plugin.
    4. Check your issue.
    5. Then, activate your plugins one by one
    6. After activation of any plugins, check your issue

    Note 2: To see OceanWP settings make sure Ocean Extra plugin is activated on your website; then, you can check the header and footer in the metaboxes: https://docs.oceanwp.org/article/827-introduction-to-oceanwp-settings

    I hope it helps.
    Best Regards

    Thread Starter lauraquijano

    (@lauraquijano)

    Sorry, Im not very tech savvy and Im not sure how to share the URL?

    https://activitiesmurcia.com/wp-admin/about.php

    Thats the URL of my dashboard, and if you click in the name of the site and in the “visit site” option, you can only see the header and the footer. Can it be because the “under construction” mode is ON? All the pages are there and working ok….

    As I said, I installed, Ocean and then, when I visited “themes” the theme Ocean had dissapeared. The active theme didn′t have a name or a photo and when clicked on it, it said “false version”. “Error, style sheet is missing”.

    Im not very sure if something is broken with my website or not. Not sure if someone could enter and check the issue?

    Hello @lauraquijano,

    Thank you for reaching out,

    Did you do the troubleshooting steps I mentioned above?

    What was the result?

    If you haven’t done these steps yet, please complete them and inform us of the outcome: https://postimg.cc/G4TNWT5r.

    Technically, by deactivating the plugins, you can find the reason for the issue; it could be related to the enabled maintenance mode.

    It is the URL of your website: https://activitiesmurcia.com/, and since your website is in maintenance mode, we can’t see the page’s source to understand what plugins you have.

    If you are using Elementor, make sure to use the “theme” for designing page layouts: https://elementor.com/help/using-elementors-canvas-page-template/.

    Also, if you have any cache plugin or server cache(CDN / Browser Cache and Cookies and …), you need to clear its cache contents or disable them to see your changes. Also, remember to click on the regenerate all assets file and data in Elementor > Tools(if you have Elementor).

    I hope it helps.
    Please keep us posted.
    Best Regards

Viewing 3 replies - 1 through 3 (of 3 total)
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