How to retry payment error with subscription?

Hi @dandanflood,

It sounds like you are using the Woo Subscriptions plugin here.

If you have a valid license with us, please open a support request for us to investigate your issue further.

Meanwhile, I will mark this thread as resolved since your concern would be best handled by our Happiness Engineers there.

Thanks!

It is not resolved.

I’m using the following plugins:

Select WooCommerceWooCommerce

Settings | Deactivate

An eCommerce toolkit that helps you sell anything. Beautifully.

Version 8.5.2 | By Automattic | View details | Docs | API docs | Community supportSelect WooCommerce Custom Add To Cart ButtonWooCommerce Custom Add To Cart Button

Settings | Deactivate

Customize the Add to Cart buttons in WooCommerce by changing the text or adding a cart icon.

Version 1.2.2 | By Barn2 Plugins | View details | DocsSelect WooCommerce One Page CheckoutWooCommerce One Page Checkout

Deactivate

Super fast sales with WooCommerce. Add to cart, checkout & pay all on the one page!

Version 1.9.5 | By Automattic | Visit plugin siteSelect WooCommerce PayPal PaymentsWooCommerce PayPal Payments

Settings | Deactivate

PayPal's latest complete payments processing solution. Accept PayPal, Pay Later, credit/debit cards, alternative digital wallets local payment types and bank accounts. Turn on only PayPal options or process a full suite of payment methods. Enable global transaction with extensive currency and country coverage.

Version 2.5.3 | By WooCommerce | View details | Documentation | Get help | Request a feature | Submit a bugSelect WooCommerce Stripe GatewayWooCommerce Stripe Gateway

Settings | Deactivate

Take credit card payments on your store using Stripe.

Version 7.9.1 | By WooCommerce | View details | Docs | Support

There is a new version of WooCommerce Stripe Gateway available. View version 7.9.2 details or update now.Select WooPaymentsWooPayments

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Accept payments via credit card. Manage transactions within WordPress.

Version 7.1.0 | By Automattic | View details

This is part of the problem. I don’t even know how the subscriptions are handled on my site because I have the aforementioned Woocommerce plugins, not the Woo Subscriptions plugin. But there is a tab under Woocommerce called “Subscriptions.”

This might be the closest thing to pinpointing the issue — under the “notes” in the Woocommerce Order it says the following:

“Error during status transition. PayPal order ID not found in meta.”

But at the top of the order it says the payment was made with credit card:

“Order #79494 details Payment via Credit card / debit card?“

Hey, @dandanflood! Thanks for the information.

Can you please share your website’s System Status Report so we can take a closer look? You can find it on WooCommerce > Status > Click on Get Status Report > Click on Copy for support and paste it here, please.

We need to figure out which plugin you are using for the subscriptions so we can guide you in the right direction.

Looking forward to your reply.

Have a wonderful day!