safari problem on old devices

  • Resolved davidmartin1972

    (@davidmartin1972)


    1 year ago

    Hello DearHive,

    I use your plugin for my site in its lite version. It works perfectly on firefox and chrome but on safari only the new Operating Systems seems to work. No pb with the new machines on the new OS but on the old iPad and old Mac when I click on the thumnail it is marked DEAR FLIP: Loading pdf worker and nothing happens, it remains blocked even if I wait 10 minutes.

    Thanxxx for your help. David.

    ps : for the moment the last portfolio is not linked to a pdf, it’s another pb.

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author DearHive

    (@dearhive)

    Hi,

    Thank you for the report.
    Can you open the developer console of the page and share a screenshot on the error?

    Regarding the last flipbook. Have you added a pdf link to that post?

    Best Regards,
    DearHive

    Thread Starter davidmartin1972

    (@davidmartin1972)

    for the last flip book I know that no pdf is linked to the thumbnail for the moment.

    regarding the developer console here it says this :

    https://fromsmash.com/4QEOMEJ5pN-ct

    Plugin Author DearHive

    (@dearhive)

    Hi,

    What is the OS and browser version on the system.

    We will try to recreate the scenario.
    Best Regards,
    DearHive

    Thread Starter davidmartin1972

    (@davidmartin1972)

    safari 14 on Mac OS Mojave.

    Plugin Author DearHive

    (@dearhive)

    HI,

    We released an update 2.2.30 It has fallback for older browsers. They will the old PDF.js that was used in older versions.

    Best Regards,
    DearHive

    Thread Starter davidmartin1972

    (@davidmartin1972)

    Thanks you so much for this fast answer ! it’s working now.

    Best, David

    Plugin Author DearHive

    (@dearhive)

    Hi,

    Happy to know it worked and solved the issue. ??

    Have a good day!

    DearHive

    P.S. When you have free time, feel free to leave a review and help us grow. It means a lot to us ??

    https://www.ads-software.com/support/plugin/3d-flipbook-dflip-lite/reviews/#new-post

Viewing 7 replies - 1 through 7 (of 7 total)
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