Update failed

  • Resolved larryadamache

    (@larryadamache)


    9 months, 2 weeks ago

    Hi

    Update to the latest version failed. I get this message: Update failed: Could not copy file. wp-optimize/vendor/rosell-dk/webp-convert/src/Convert/Converters/FFMpeg.php

    I’m not programmer. Should I just wait for the next update or what?

    Thanks

    Larry

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support vupdraft

    (@vupdraft)

    I would delete the current version that you have and install a fresh version.

    Thread Starter larryadamache

    (@larryadamache)

    Unfortunately, that didn’t work – I get the same error message

    Same problem and no resolution, no answer I will delete the plugin

    Plugin Support vupdraft

    (@vupdraft)

    You usually get this error becuase

    – the “wp-content” folder has the wrong permissions(recommended: 755)
    – or there’s “user:group” issue
    – or there’s not enough space on your hosting.

    Are other plugins able to create their folders/files in /wp-content? Could you check their folder permissions and ownership and if there’s still storage space available on your server/hosting plan?

    My guess would be that it is a file permission issue.

Viewing 4 replies - 1 through 4 (of 4 total)
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