Subscription page with critical error

  • Resolved Rita Kikani

    (@kikanirita)


    1 year ago

    Hello,

    After updating woocommerce with latest version, my subscription detail page at backend not working.

    Showing me critical error on “Customer Histroy” section.

    I am getting this error in my log file : PHP Fatal error: Uncaught Error: Call to undefined method WC_Subscription::get_report_customer_id() in/www/my_site/public/wp-content/plugins/woocommerce/src/Internal/Admin/Orders/MetaBoxes/CustomerHistory.php:28

    Is there any conflict with subscription plugin? Any one has any idea regarding this error?

    Thank you.

Viewing 8 replies - 1 through 8 (of 8 total)
  • ThemeSupport

    (@themesupport)

    Hello to everyone. After updating Woocommerce & Woo Subscriptions, we are encountering the same issue that hinders us from viewing subscriptions from the backend.

    Plugin Support Nami

    (@woonami)

    Hi there,

    Thank you for checking in with us about this.

    I understand you are observing fatal error message on the subscription detail page.

    Our developer team has worked to address this issue, which now has a pending pull request to be included in the upcoming version release. (Our developer team has mentioned version could be released either today or tomorrow depending on the approval process.)

    In the meantime, as a workaround, we are asking our users to disable Order Attributes feature setting. WooCommerce > Settings > Advanced tab> Features > Uncheck Order Attribute feature setting.

    More information about Order Attribute feature, see here.

    https://cln.sh/WrZlWfLz

    Image link: https://cln.sh/WrZlWfLz

    For today and tomorrow, could you keep an eye out for the release notes to confirm the fix is included in the upcoming release? (You are also welcome to check in with us anytime.)

    Thank you for your patience and understanding in this matter.

    Thread Starter Rita Kikani

    (@kikanirita)

    Hi @woonami,

    As per your guidance, issue is resolve now and we are waiting for the upcoming release.

    Thank you for the support.

    Plugin Support Shameem R. a11n

    (@shameemreza)

    Hi @kikanirita,

    We’ve released an update yesterday. Why not upgrade WC to the latest version and check if everything’s working smoothly? More info: https://developer.woo.com/2024/02/20/woocommerce-8-6-1-fixes-to-issues-introduced-in-8-6-0/

    Looking forward to hearing from you!

    ThemeSupport

    (@themesupport)

    Hi @shameemreza,

    The update has worked for us.

    Thank you!

    Plugin Support Shameem R. a11n

    (@shameemreza)

    Hi @themesupport,

    That’s great to hear! Thanks for letting us know.

    Hey @kikanirita,

    Did you try upgrading to the latest version? is the issue continues?

    Looking forward to hearing from you soon.

    Thread Starter Rita Kikani

    (@kikanirita)

    Hi @shameemreza,

    Yes, after update working fine.

    Thank you.

    Hey @kikanirita ??

    Yes, after update working fine.

    That’s great to hear!

    I’ll go ahead and mark this as resolved then, however feel free to?create a new topic?if you need any further help.

    Also, if you have a minute, we’d love it if you could leave us a review:

    https://www.ads-software.com/support/plugin/woocommerce/reviews/

    Cheers!

Viewing 8 replies - 1 through 8 (of 8 total)
  • The topic ‘Subscription page with critical error’ is closed to new replies.