Purchasing tickets yields various problems

  • Resolved roeltb

    (@roeltb)


    9 months, 2 weeks ago

    When trying to set up tickets for my website, I run into various problems:

    When scanning the QR code in the email, it gives an error message. The following website suggests changing SUHOSIN settings, but I don’t know which settings to change there. https://theeventscalendar.com/knowledgebase/rest-api-check-in-for-event-tickets-plus-app/

    When paying with ideal (in non-test mode), the email is not sent. However, when being in test mode and paying with credit card, it does send.

    When adding a ticket to a page via the ticket block in the WP editor, it works fine (apart from not sending the email), but when going to the page that contains the event I created via the Events tab, it gives an error message: There was an error enabling Stripe on your cart. More information is available in the Event Tickets settings dashboard. Please contact the site administrator for support.

    Anyone who could assist me with these problems?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter roeltb

    (@roeltb)

    I seem to have identified the issue with the third situation (Stripe error message). If I remove credit card from possible payment methods in the settings of the Tickets plugin, the error message disappears. However, I would still like to provide the opportunity to pay by credit card, so my new question is how to take care of that. Note that in my Stripe account, “Cards” is already set to active at payment methods.

    Plugin Support Darian

    (@d0153)

    Hi @roeltb

    Thanks for your message. Unfortunately, we cannot provide support in this forum for premium users.

    For us to help you better, please open a Support Ticket on our Help Desk.

    You’ll hear from one of my colleagues soon!

    Plugin Support Darian

    (@d0153)

    Hi there,

    It seems like it has been some time since we received a response from you, therefore, I will consider this matter as resolved. If you require any further assistance, please open a?Support Ticket?on our Help Desk.

Viewing 3 replies - 1 through 3 (of 3 total)
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