Can’t create account in Checkout due to invalid email

  • Resolved oemfabric

    (@oemfabric)


    9 months, 1 week ago

    New users cannot create a user account during checkout due to an invalid email address error. However, they can create the account going through my account and using the register function. Is there a fix to this issue?

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support ckadenge (woo-hc)

    (@ckadenge)

    Hello @oemfabric,

    Thanks for reaching out!

    I’m sorry to hear that new users are having trouble creating accounts during checkout due to an invalid email address error.

    Just to verify, are you using any custom plugins for your checkout page?

    Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, please paste it to https://gist.github.com/ and send the link here.

    Thanks!

Viewing 1 replies (of 1 total)
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