Plugin trying to connect to wrong business Manager

  • Resolved GreenDragon

    (@hliltd)


    1 year ago

    I have a new Facebook Business Manager due to old one being hacked.

    I cannot get the plugin to connect to the new business manager, every time I try it says I need to be an admin in the old FBM.

    I have managed to move FB Page, IG Page and Whatsapp account to the new business manager and have full admin access.

    all assets removed from Old hacked FBM.

    I have deleted the plugin and reinstalled but keep getting same error.

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hey there! Thanks for contacting us. I’m happy to help you.

    Can you please confirm if you followed the steps in this guide to disconnect the previous account?

    If you already followed or are unable to follow them, please let us know so we can assist you further.

    Looking forward to your reply.

    Have a wonderful day!

    zlatiii

    (@zlatiii)

    Hello there,

    I have the same ***** problem.

    the steps up are if you have access to the old FBM, but I don’t have so i created a new one but it is still asking for the old FBM.

    please help

    Hi @zlatiii!

    Thank you for reaching out.

    the steps up are if you have access to the old FBM, but I don’t have so i created a new one but it is still asking for the old FBM.

    please help

    Of course we can help!

    Since every case and setup is different, kindly create your own topic so we can look further into it and assist you properly.

    You can create a new topic here: https://www.ads-software.com/support/plugin/facebook-for-woocommerce/#new-topic-0

    This way we can work together to solve the issue.

    Cheers!

Viewing 3 replies - 1 through 3 (of 3 total)
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