Grey out unavailable variations

  • Resolved wchuberska

    (@wchuberska)


    1 year ago

    Hi! I have some products where some of variations are unavailable, but they are still normally visible on a site. They are grey out only after clicking them. What should i do to make them grey out without clicking?

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Ahmed Amir Hossain

    (@ahmedamir)

    ?Hi wchuberska,

    Thanks for reaching out to us.

    On our development end, production variation works perfectly. Please run a conflict test on your site to determine what actually causes the issue.

    To do so, first of all, switch your theme to a default theme like 2020 or Hello Elementor and check if the issue is still persists. If that solves your issue, that means the issue is related to the theme you are using.

    If switching to the default theme also doesn’t help, then please check if there are any conflicts between the installed plugin. To troubleshoot the issue, please deactivate other plugins except for ShopEngine, Elementor, and Woocommerce and check if the issue still persists. If that solves your problem, activate the plugins one by one, and continue checking the issue In this way you will be able to detect which one causes the problem.?

    Let me know your findings after performing the conflict test. If the issue persists even after that, let me know. I will take a closer look at this issue and help you to find a solution as soon as possible.

    Regards,
    Amir

    Thread Starter wchuberska

    (@wchuberska)

    Thanks so much for help, it appears to be a problem with my theme – i already contacted them. Thanks for your time!

Viewing 2 replies - 1 through 2 (of 2 total)
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