Site is Experiencing a Technical Issue

  • Resolved googleman23

    (@googleman23)


    9 months ago

    When I go to Tool>Site Health and click on the info tab, I keep getting Site is Experiencing a Technical Issues error. When I disable your plugin it stops. However, your plugin is used a lot on my site and I can’t disable it. Here is the error

    Error Details
=============
An error of type E_ERROR was caused in line 27 of the file
/**************/*******/courses.frontofficerocks.com/wp-content/plugins/event-tickets/common/src/Common/Contracts/Container.php.
Error message: Uncaught TEC\Common\Exceptions\Not_Bound_Exception:
Error while making cache: count(): Argument #1 ($value) must be of
type Countable|array, null given. in
/**************/*******/courses.frontofficerocks.com/wp-content/plugins/event-tickets/common/src/Common/Contracts/Container.php:27
Stack trace:
#0 /**************/*******/courses.frontofficerocks.com/wp-content/plugins/event-tickets/common/vendor/vendor-prefixed/lucatume/di52/src/Container.php(271):
TEC\Common\Contracts\Container->get('TEC\\Tickets\\Sit...')
#1 /**************/*******/courses.frontofficerocks.com/wp-content/plugins/event-tickets/src/Tickets/Site_Health/Provider.php(79):
TEC\Common\lucatume\DI52\Container->make('TEC\\Tickets\\Sit...')
#2 /**************/*******/courses.frontofficerocks.com/wp-includes/class-wp-hook.php(324):
TEC\Tickets\Site_Health\Provider->filter_include_sections(Array)
#3 /**************/*******/courses.frontofficerocks.com/wp-includes/plugin.php(205):
WP_Hook->apply_filters(Array, Array)
#4 /**************/*******/courses.frontofficerocks.com/wp-content/plugins/event-tickets/common/src/Common/Site_Health/Factory.php(63):
apply_filters('tec_debug_info_...', Array)
#5 /**************/*******/courses.frontofficerocks.com/wp-content/plugins/event-tickets/common/src/Common/Site_Health/Factory.php(92):
TEC\Common\Site_Health\Factory->get_sections()
#6 /**************/*******/courses.frontofficerocks.com/wp-content/plugins/event-tickets/common/src/Common/Site_Health/Provider.php(49):
TEC\Common\Site_Health\Factory->filter_include_info_sections(Array)
#7 /**************/*******/courses.frontofficerocks.com/wp-includes/class-wp-hook.php(324):
TEC\Common\Site_Health\Provider->filter_include_info_section(Array)
#8 /**************/*******/courses.frontofficerocks.com/wp-includes/plugin.php(205):
WP_Hook->apply_filters(Array, Array)
#9 /**************/*******/courses.frontofficerocks.com/wp-admin/includes/class-wp-debug-data.php(1463):
apply_filters('debug_informati...', Array)
#10 /**************/*******/courses.frontofficerocks.com/wp-admin/site-health-info.php(36):
WP_Debug_Data::debug_data()
#11 /**************/*******/courses.frontofficerocks.com/wp-admin/includes/class-wp-site-health.php(68):
require_once('/****/*****...')
#12 /**************/*******/courses.frontofficerocks.com/wp-includes/class-wp-hook.php(324):
WP_Site_Health->show_site_health_tab('debug')
#13 /**************/*******/courses.frontofficerocks.com/wp-includes/class-wp-hook.php(348):
WP_Hook->apply_filters('', Array)
#14 /**************/*******/courses.frontofficerocks.com/wp-includes/plugin.php(517):
WP_Hook->do_action(Array)
#15 /**************/*******/courses.frontofficerocks.com/wp-admin/site-health.php(220):
do_action('site_health_tab...', 'debug')
#16 {main}
  thrown

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Darian

    (@d0153)

    Hi @googleman23

    Thanks for reaching out. Let me help you with this one.

    There could be a plugin/theme conflict on your end. Could you try running a conflict test??I suggest conducting these tests on a Staging Server.

    If that doesn’t help, could you provide the version of the following? This will help me understand how your system is set up.

    • PHP
    • WordPress
    • The Events Calendar and Event Tickets
    • Theme
    Plugin Support Darian

    (@d0153)

    Hi there,

    It appears that there hasn’t been any recent activity on this thread, so we’ll consider it resolved. However, if you have any additional questions or concerns, feel free to start a new thread.

    Hello Darian. I can confirm that this critical error is legit. I’ve thoroughly tested multiple websites (plugins, theme, and even a fresh installation) that are experiencing the same error.
    Tested using PHP 8.0, 8.1, 8.2, and 8.3. The error doesn’t occur for PHP 7.4. All websites are up to date running WordPress 6.4.3 and the Events Calendar 6.3.3.1 and Event Tickets 5.8.2. I tested Divi and TwentyTwenty-Four.

    In my case, the critical error doesn’t break any of the websites. I’m not certain what Event Tickets features are affected.

    I hope this helps. Looking forward to a solution. ?? Eric

    Plugin Support Darian

    (@d0153)

    Hi @ericreynolds007

    We have recently released updates to our plugins that may resolve the issue you are facing. We recommend that you update your plugins to the latest versions and see if the issue still persists. If it does, please don’t hesitate to open a new thread and provide us with all the necessary details regarding the issue. We will do our best to investigate it further on our end and provide you with a solution as soon as possible. Thanks for your cooperation!

Viewing 4 replies - 1 through 4 (of 4 total)
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