The tag {unsubscription_confirm_url}/{unsubscription_url} has errors.

  • Resolved gracehouse

    (@gracehouse)


    9 months ago

    The links {unsubscription_url}/{unsubscription_confirm_url} have errors since the last update (8.1.5). When clicking on the link:

    1. The page that loads to display the subscription cancellation confirmation takes time to load and shows an arrow icon. It only responds when hovered over multiple times on the page (which is strange). This occurs for both subscription cancellation messages.
    2. Link of the screen capture: https://ibb.co/PtdsGRJ
      Thank you so much for your help.
      I′ll be keeping an eye out
Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Michael Travan

    (@michael-travan)

    Hello @gracehouse, and thanks for using our plugin. We’re not aware of such behaviour with last update, however let’s check togethere. Can you send a test newsletter with the unsubscribe link to [email protected], please?

    I’ll then troubleshoot this and get back to you as soon as possible.

    Thanks,
    Michael

    Thread Starter gracehouse

    (@gracehouse)

    Warm regards, Michael.
    Thank you for responding to my question. I appreciate it a lot. I have sent you a message to your email. I will be attentive to your response!

    Ana

    Plugin Support Michael Travan

    (@michael-travan)

    Hello Ana,

    as I wrote you, I’ll be updating you here for further developments.

    Thanks,
    Michael

    Plugin Support Michael Travan

    (@michael-travan)

    Hello Ana,

    could you please update to Newsletter 8.1.8 and activate 2-step unsubscribe? You can do so by going to Subscribers > Unsubscribe. Please then check if the unsubscribe page loads correctly.

    Thanks,
    Michael

    Thread Starter gracehouse

    (@gracehouse)

    Hello Michael,

    Thank you very much for your message and for the excellent news. I see that in this current version, the additional page mentioned in our conversation no longer appears. The unsubscribe process now looks great. I appreciate your help once again with this matter!

    Best regards

    • This reply was modified 9 months ago by gracehouse.
Viewing 5 replies - 1 through 5 (of 5 total)
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