version obsolete

Hey there! Thanks for contacting us. I’m happy to help you.

Can you please confirm which theme you are using?

Is it updated? If it has a newer version it is possible updating it solves the issue.

Furthermore, I’d like to understand your site properly. Please share with us the necessary information below for us to investigate the issue further:

System Status Report which you can find via WooCommerce > Status > Get system report > Copy for support.
Fatal error logs (if any) under WooCommerce > Status > Logs. Then you can use the selector to search for Fatal Errors.
You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

Looking forward to your reply.

Have a wonderful day!

Hi, I updated the theme, purchasing the latest license.

The theme of my client’s site is as follows: H?ndlavet – Art and Home Decor Shop

I’ll send you the report: https://gist.github.com/dantestefa89/6b2492e14c5687e7692ff85e1b30e763

Hey, @dantediego!

If the theme is updated and the issue persists, we highly recommend reaching out to the theme’s support so they can assist you further with this.

This can be done manually as you reference on our article above. But this is a Developer level documentation, If you are unfamiliar with code/templates and resolving potential conflicts, we don’t recommend doing it by yourself as it can cause bigger issues on the website. So we suggest checking if the theme support can help or working with a developer.

You would need access to the site’s directory via File Manager or similar services provided by your host. Once you have access, you can then follow the steps on the article.

I hope this was clarifying. Please let us know if you have any questions.

Have a wonderful day!

Ok I also contacted the theme support, instead to do it manually, in the wp-content/plugins/woocommerce/templates/ folder, I can’t find [path-to-the-template]

Hi @dantediego,

I can’t find [path-to-the-template]

The term [path-to-the-template] is basically referenced to depict the folder or name of the folder under your theme.

You can replace [path-to-the-template] with the following …/themes/theme-name/woocommerce.

I hope this helps.

I’m sorry, I can’t find this route either, can I show you the photo?

Hi again @dantediego,

Yes, you can definitely share a photo with us. It will help us visually understand the issue better and provide you with a more accurate solution.

You can use a screenshot sharing software like https://snipboard.io/ and paste the link directly in your reply.

Looking forward to resolving your issue soon.

I followed the following path: wp-content/plugins/woocommerce/templates/
I am inside this folder, where should I access the file indicated to replace the problem?

This is link img: https://drive.google.com/file/d/1ZCzrMAR_wpp5rrG4Fk-J1K6TTGNctuC8/view?usp=drive_link

?? hey @dantediego

I followed the following path: wp-content/plugins/woocommerce/templates/
I am inside this folder, where should I access the file indicated to replace the problem?

Kindly note, the path is within the child theme’s folder, not the one of core WooCommerce where you are currently looking inside.

Per the site’s System Status Report (SSR):

handlavet/woocommerce/global/quantity-input.php versione 4.0.0 è obsoleta. La versione attuale è 7.8.0

Highlighted it with bold, in the path mentioned above, for your convenience.

I hope this is helpful!

Ok, I think I understand, the patch that is inside the path:

handlavet/woocommerce/content-product.php,
handlavet/woocommerce/global/quantity-input.php

I have to copy it to the following path:

wp-content/themes/handlavet-child

How should I change it? Seeing version 4.0.0 is obsolete

Hi @dantediego,

The best and easy way would be to start by downloading the latest version of your theme from Themeforest. Once done, go to your hosting file manager or FTP and delete the parent theme (inside wp-content > themes folder). Then, take the latest version you just downloaded and upload it.

If you still see the warning, then you need to upgrade the template in your child theme. But remember, this might result in losing all the customizations you’ve added to those templates. In this case, hiring an expert developer would be recommended from the following:

• A local web developer
• Codeable.io
• WooExperts

Furthermore, your theme’s changelog shows an update on December 2nd, 2022, and it’s compatible up to WC 7.1.0. I recommend contacting your theme developer for any further assistance you may need. I am sure they will have no problem supporting you there.

I wish I could help more, but hopefully, this gets you going in the right direction to get the job done.