Gift card not used – customer charged full amount

It sounds like you may be using a payment gateway that isn’t compatible with the gift cards plugin. Can you send us a WooCommerce system report and we will see if there is something that we can do regarding the third party payment gateway. Log into your WordPress admin are and click on WooCommerce -> Status -> Get System Report.

` WordPress Environment

WordPress address (URL): https://shop.theyoungwriter.com
Site address (URL): https://shop.theyoungwriter.com
WC Version: 8.5.2
REST API Version: ? 8.5.2
WC Blocks Version: ? 11.8.0-dev
Action Scheduler Version: ? 3.7.1
Log Directory Writable: ?
WP Version: 6.4.3
WP Multisite: –
WP Memory Limit: 768 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: – Server Environment

Server Info: Apache
PHP Version: 7.4.33
PHP Post Max Size: 256 MB
PHP Time Limit: 120
PHP Max Input Vars: 3000
cURL Version: 8.2.1
OpenSSL/3.1.1

SUHOSIN Installed: –
MySQL Version: 5.7.44-48-log
Max Upload Size: 256 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ? Database

WC Database Version: 8.5.2
WC Database Prefix: wel_
Total Database Size: 77.41MB
Database Data Size: 43.33MB
Database Index Size: 34.08MB
wel_woocommerce_sessions: Data: 1.02MB + Index: 0.02MB + Engine InnoDB
wel_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wel_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wel_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wel_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wel_woocommerce_order_itemmeta: Data: 0.17MB + Index: 0.13MB + Engine InnoDB
wel_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wel_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wel_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wel_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wel_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wel_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wel_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wel_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wel_actionscheduler_actions: Data: 10.52MB + Index: 14.56MB + Engine InnoDB
wel_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wel_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wel_actionscheduler_logs: Data: 4.52MB + Index: 5.03MB + Engine InnoDB
wel_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wel_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wel_gla_attribute_mapping_rules: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wel_gla_budget_recommendations: Data: 0.19MB + Index: 0.14MB + Engine InnoDB
wel_gla_merchant_issues: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wel_gla_shipping_rates: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wel_gla_shipping_times: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wel_jetpack_sync_queue: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wel_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wel_mailpoet_automations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wel_mailpoet_automation_runs: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wel_mailpoet_automation_run_logs: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wel_mailpoet_automation_run_subjects: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wel_mailpoet_automation_triggers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wel_mailpoet_automation_versions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wel_mailpoet_custom_fields: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wel_mailpoet_dynamic_segment_filters: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wel_mailpoet_feature_flags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wel_mailpoet_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wel_mailpoet_log: Data: 0.19MB + Index: 0.00MB + Engine InnoDB
wel_mailpoet_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wel_mailpoet_newsletters: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wel_mailpoet_newsletter_links: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wel_mailpoet_newsletter_option: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wel_mailpoet_newsletter_option_fields: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wel_mailpoet_newsletter_posts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wel_mailpoet_newsletter_segment: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wel_mailpoet_newsletter_templates: Data: 2.52MB + Index: 0.00MB + Engine InnoDB
wel_mailpoet_scheduled_tasks: Data: 0.16MB + Index: 0.11MB + Engine InnoDB
wel_mailpoet_scheduled_task_subscribers: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wel_mailpoet_segments: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wel_mailpoet_sending_queues: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wel_mailpoet_settings: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wel_mailpoet_statistics_bounces: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wel_mailpoet_statistics_clicks: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wel_mailpoet_statistics_forms: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wel_mailpoet_statistics_newsletters: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wel_mailpoet_statistics_opens: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wel_mailpoet_statistics_unsubscribes: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wel_mailpoet_statistics_woocommerce_purchases: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wel_mailpoet_stats_notifications: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wel_mailpoet_subscribers: Data: 0.02MB + Index: 0.23MB + Engine InnoDB
wel_mailpoet_subscriber_custom_field: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wel_mailpoet_subscriber_ips: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wel_mailpoet_subscriber_segment: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wel_mailpoet_subscriber_tag: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wel_mailpoet_tags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wel_mailpoet_user_agents: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wel_mailpoet_user_flags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wel_options: Data: 5.09MB + Index: 0.17MB + Engine InnoDB
wel_pimwick_gift_card: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wel_pimwick_gift_card_activity: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wel_postmeta: Data: 12.52MB + Index: 7.02MB + Engine InnoDB
wel_posts: Data: 2.52MB + Index: 0.98MB + Engine InnoDB
wel_sgs_log_events: Data: 1.02MB + Index: 2.02MB + Engine InnoDB
wel_sgs_log_visitors: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wel_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wel_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wel_term_relationships: Data: 0.08MB + Index: 0.05MB + Engine InnoDB
wel_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wel_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wel_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wel_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wel_wc_admin_note_actions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
wel_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wel_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wel_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wel_wc_orders: Data: 0.05MB + Index: 0.11MB + Engine InnoDB
wel_wc_orders_meta: Data: 0.09MB + Index: 0.16MB + Engine InnoDB
wel_wc_order_addresses: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wel_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wel_wc_order_operational_data: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wel_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wel_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wel_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wel_wc_product_attributes_lookup: Data: 0.50MB + Index: 0.39MB + Engine InnoDB
wel_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wel_wc_product_meta_lookup: Data: 0.44MB + Index: 0.64MB + Engine InnoDB
wel_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wel_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wel_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wel_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB Post Type Counts

attachment: 1442
custom_css: 1
et_footer_layout: 1
et_header_layout: 1
et_template: 3
et_theme_builder: 1
mailpoet_page: 1
nav_menu_item: 1
page: 8
post: 1
product: 104
product_variation: 3227
revision: 26
shop_coupon: 3
shop_order_placehold: 54
wp_global_styles: 1
wp_navigation: 1 Security

Secure connection (HTTPS): ?
Hide errors from visitors: ? Active Plugins (13)

Google Listings and Ads: by WooCommerce – 2.5.17
Jetpack: by Automattic – 13.1.3
MailPoet: by MailPoet – 4.44.1
Pinterest for WooCommerce: by WooCommerce – 1.3.20 (update to version 1.3.22 is available)
Printful Integration for WooCommerce: by Printful – 2.2.7
PW WooCommerce Gift Cards: by Pimwick
LLC – 1.251

Speed Optimizer: by SiteGround – 7.4.6
Security Optimizer: by SiteGround – 1.4.12
TikTok: by TikTok – 1.2.3
WooCommerce Order Test - WP Fix It: by WP Fix It – 2.2
WooPayments: by Automattic – 7.1.0 (update to version 7.2.0 is available)
WooCommerce Shipping & Tax: by WooCommerce – 2.4.2 (update to version 2.5.1 is available)
WooCommerce: by Automattic – 8.5.2 (update to version 8.6.1 is available) Inactive Plugins (1)

Gift Up: by Gift Up – 2.24 Settings

API Enabled: ?
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
pw gift card (pw-gift-card)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to Woo.com: ?
Enforce Approved Product Download Directories: ?
HPOS feature screen enabled: ?
HPOS feature enabled: ?
Order datastore: Automattic\WooCommerce\Internal\DataStores\Orders\OrdersTableDataStore
HPOS data sync enabled: – WC Pages

Shop base: #5 - /shop/
Cart: #6 - /cart/
Checkout: #7 - /checkout/
My account: #8 - /my-account/
Terms and conditions: ? Page not set Theme

Name: Divi
Version: 4.23.0
Author URL: https://www.elegantthemes.com
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ? Templates

Overrides: – WooPayments

Version: 7.1.0
Connected to WPCOM: Yes
WPCOM Blog ID: 227896990
Account ID: acct_1OX6whFstRHVbbJh
Payment Gateway: Enabled
Test Mode: Disabled
Enabled APMs: card
WooPay: Enabled (product,cart,checkout)
WooPay Incompatible Extensions: No
Apple Pay / Google Pay: Enabled (product,cart,checkout)
Fraud Protection Level: basic
Multi-currency: Enabled
Public Key Encryption: Disabled
Auth and Capture: Enabled
Documents: Disabled
Logging: Disabled Admin

Enabled Features: activity-panels
analytics
product-block-editor
coupons
core-profiler
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
product-variation-management
product-virtual-downloadable
product-external-affiliate
product-grouped
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: customize-store
minified-js
new-product-management-experience
product-linked
settings
async-product-editor-category-field

Daily Cron: ? Next scheduled: 2024-03-05 16:24:59 +00:00
Options: ?
Notes: 87
Onboarding: completed MailPoet

Sending Method: PHPMail
Send all site's emails with: Default WordPress sending method
Task Scheduler method: Action Scheduler
Cron ping URL: https://shop.theyoungwriter.com?mailpoet_router&endpoint=cron_daemon&action=ping Action Scheduler

Canceled: 3
Oldest: 2024-02-03 22:32:08 +0000
Newest: 2024-02-27 17:55:18 +0000

Complete: 22,896
Oldest: 2024-02-02 21:17:08 +0000
Newest: 2024-03-04 21:15:33 +0000

Failed: 2
Oldest: 2024-01-11 17:28:59 +0000
Newest: 2024-02-12 16:21:45 +0000

Pending: 5
Oldest: 2024-03-04 21:17:33 +0000
Newest: 2024-03-05 20:43:13 +0000 Status report information

Generated at: 2024-03-04 21:15:47 +00:00
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