Error loading Google Merchant Center contact information.

Hello @famastyle,

So I’ve this error when I try to sync my Shop Address

Thanks for reaching out.

It is possible Google Listings & Ads is unable to communicate with your site’s XML-RPC URL. You could reach out to your website host to confirm they are not blocking access to the site’s XML-RPC URL.

For further troubleshooting on this, I suggest checking out the?related documentation section, linked here.

Let us know if this helps solve the issue.

Hi @ckadenge and thank so much for your answer:

I followed instructions here:

https://woo.com/document/google-listings-and-ads/#section-30

and I test my site as follow:

WCS Server: https://api-vipgo.woocommerce.com/

GET https://api-vipgo.woocommerce.com
{"message":"Hello world!"}

Test Authenticated WCS Request:

GET https://api-vipgo.woocommerce.com/connection/test
array (
  'headers' => 
  array (
    'Authorization' => 'X_JP_Auth token="LQ7b!Zx(r3PXExSY@gpvO$1R(4^G%y2I:1:0" timestamp="1709222526" nonce="tpX0TP2Rum" signature="m1lx4zCZDank1NqBPz9bkBWpZy0="',
  ),
)
{"authorized":true}

Google Account:

Connected

Get Status

GET https://api-vipgo.woocommerce.com/google/connection/google-mc
array (
  'headers' => 
  array (
    'Authorization' => 'X_JP_Auth token="LQ7b!Zx(r3PXExSY@gpvO$1R(4^G%y2I:1:0" timestamp="1709222600" nonce="eLmaR5A0w4" signature="DlR4tJjnXGyM4ZujWppYgXYtHB4="',
  ),
  'method' => 'GET',
)
{"status":"connected","email":"[email protected]","scope":["https://www.googleapis.com/auth/adwords","https://www.googleapis.com/auth/content","https://www.googleapis.com/auth/siteverification.verify_only","https://www.googleapis.com/auth/userinfo.email","openid"]

Merchant Center

Get Merchant Center ID(s):

Merchant ID: ********** Send proxied request to Google Merchant Center

Proxied request > get products for merchant **********
No products found

MC Account Setup: Site URL MC ID https://www.famastyle.com MC ID ********** MC Account Setup (i & ii)

Request:  POST /wc/gla/mc/accounts
Status:   200
Response: {
    "id": **********,
    "subaccount": null,
    "name": null,
    "domain": null
}

Check MC Status:

Request:  GET /wc/gla/mc/connection
Status:   200
Response: {
    "id": **********,
    "status": "connected"
}

Yo need anything else? ….it seems a long list Tests

Hi @@famastyle,

Could you kindly go through these steps and let us know if they work for you or not?

• Go to https://example.com/wp-admin/admin.php?page=connection-test-admin-page (replace example.com with your domain name)
• Under Merchant Center, click MC Disconnect
• Under Google Account, click Disconnect Google Account
• Under Jetpack, click Disconnect Jetpack (If you have installed it)

Next, go to Marketing > Google Listings & Ads and set up the connection again.

Looking forward to resolving this issue for you.

Dearest @shameemreza

It seems to work!
Thank so much
God bless

Hey, @famastyle!

I’m glad we were able to help.

I’ll close this thread now, okay?

If you have a few minutes, we’d love if you could leave us a review: https://www.ads-software.com/support/plugin/woocommerce/reviews/

Please let us know if there’s anything else we can do to help or if you have any questions.

Have a wonderful day!