Multiple selections not showing in cart

  • Customers can select 1, 2 or 3 different flavors. If they select 1 flavor, the flavor that they selected is displayed in the shopping cart.

    2 Gallon Happy Hearts Popcorn Tin – Valentine
    Number of Flavors: One Flavor
    Flavor One: Cheddar Bacon [+$10.19]

    If they select 2 or 3 flavors, those flavors are not displayed in the shopping cart.

    2 Gallon Happy Hearts Popcorn Tin – Valentine
    Number of Flavors: Three Flavors
    Flavor One: Empty [+$0.00]

    2 Gallon Happy Hearts Popcorn Tin – Valentine
    Number of Flavors: Two Flavors
    Flavor One: Empty [+$0.00]

    This had been working up until a couple days ago.

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)

  • Are the fields you have issues with conditional based on a selection in a previous field? If yes you seem to have the same issue as me and others are reporting. @lswebs

    Plugin Support AndreeaR

    (@andreearadacina21)

    Hey @lswebs,

    We appreciate your cooperation in reporting the issue you’re encountering. We are sorry for the inconvenience, and we have confirmed the problem. A bug report has been created and forwarded to our product development team for review.

    What happens next?

    Our product team will evaluate the impact of this issue compared to other open bugs and upcoming features, and assign a priority level to the bug report.

    Our developers prioritize the highest-priority issues first, so we cannot provide a specific timeline for resolution at this time.
    If you have any additional information that may assist with prioritization or resolution, feel free to reply to this email.

    We will update you once the issue is addressed and a fix is released. You may also check the product’s changelog for updates and fixes included in each release.

    If you have any additional questions or concerns, please feel free to start a new thread. Again, we apologize for the inconvenience and thank you for your patience.

    I have the same problem with my shop.

    Plugin Support AndreeaR

    (@andreearadacina21)

    Hey @jplerida,

    I apologize for the inconvenience you experience!

    As I mentioned in the other thread, our team is actively working on this.

    I think this is from the new Conditions. Legacy Conditions works for me.

    Plugin Support AndreeaR

    (@andreearadacina21)

    Hey @lswebs,

    I hope this message finds you well. I am pleased to inform you that we have recently released an update for PPOM. This update includes a resolution to the issue you reported.

    We appreciate your patience and support during this process. If you have any further questions or require assistance with the update, please do not hesitate to reach out.

    Wishing you a great day ahead!

    Thread Starter Lori Schroeder

    (@lswebs)

    I just tested it out and unfortunately I am still getting the same result. None of the selections are showing in the shopping cart if I pick 2 or 3 flavors. Also, there is a Mini Greeting Card text field that does not display in the shopping cart either. I am at version 32.0.13.

    Plugin Support AndreeaR

    (@andreearadacina21)

    Hey @lswebs,

    I just checked your website in Incognito mode and everything appears as expected – https://vertis.d.pr/i/SJXkAq.

    Please make sure you clear cache first.

    Best regards,

    Andreea

Viewing 8 replies - 1 through 8 (of 8 total)
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