Coupon Stop Showing at Cart page

Hi @omzaradotcom,

Greetings from WebToffee Support!

Thank you for reaching out to us regarding the issue you’ve experienced, where the coupons suddenly stopped displaying on the cart and checkout pages. Since the display stopped abruptly, it suggests there may have been a recent change or conflict on your site contributing to this behavior. Upon inspecting your site, we have noticed that there is indeed a factor blocking the display of coupons.

To assist you further and understand what factor is causing this behavior, we recommend the following troubleshooting steps:

1. Verify whether there was any recent update to your theme. If so, try switching to a default theme like Storefront to see if the coupons reappear on the cart and checkout pages.
2. If you’ve recently added any custom code snippets to your site to meet your requirements, try deactivating them and check if the coupons start displaying again.
3. Additionally, to rule out any possible third-party plugin conflicts, deactivate all plugins except WooCommerce and Smart Coupon For WooCommerce, and verify if the coupons are displayed in this scenario. This will help us identify any conflicts with third-party plugins.

These troubleshooting processes will help us narrow down potential conflicts and identify the root cause of the issue.

Furthermore, please share the WooCommerce System Status report with us. You can access this report in WooCommerce by navigating to WooCommerce -> Status -> Get system status report. This will help us understand your site’s environment and configurations.

Thank you for your cooperation and patience. We look forward to resolving this issue for you.

Hi?@omzaradotcom,

We haven’t heard back from you for a while. As this thread has been inactive for some time, we are marking it as resolved.

You may create a new thread if you require any further assistance.