Redirect to File not found on succesful payment
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Hi,
After succesful payment of an order, i get redirected to a blanc page saying ‘file not found’.
I get redirected to this url, which seems to be the correct one, altho my store url is not present:
As an example of a default woocommerce working order-received url (/checkout/ isn’t necessary to be included and varies per store):
and another:
Multisafepay support indicates i should be redirected to a url like this (which seems unlikely cause its a default woocommerce plugin being used):
https://*url website*?rest_route=/multisafepay/v1/notificationNote:
I encountered the same problem with mollie. I migrated this store from another domainname and its built in elementor page builder. It’s a problem i havent’t seen on a dozen previous built stores. Obviously the problem lies in the migration. I’ve switched to storefront, disabled all plugins, the log simply says an error occured. Not sure how to go about this, but assuming a simple change in the DB could fix this?
Hope you can help me out as this is stalling the launch / sales of this new store.
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Hi @aristotle25
Is not the first time we heard about something like this. Let me give you some insights, so you can check this on your end.- You just mentioned you are using Elementor; and most probably, using Elementor to customize the “Thank You” page from WooCommerce?
- We are going to redirect the user to the thank you page, provided by WooCommerce, following WooCommerce development guidelines for a Payment gateway plugin. For that purpose we are using the “get_checkout_order_received_url” here: https://github.com/MultiSafepay/woocommerce/blob/6.3.1/src/Services/OrderService.php#L125
- Consider the “get_checkout_order_received_url” is a WooCommerce method: https://woocommerce.github.io/code-reference/classes/WC-Order.html#method_get_checkout_order_received_url
- What we saw in the past, is that Elementor does not return the “customized thank you page”, in that property.
- If we are not wrong, about you using a custom thank you page created by Elementor, then you (or your developers) should be capable of solving this issue on your end, following one of the two options:
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- By contacting Elementor and informing them about this issue or bug.
- Using the filter “woocommerce_get_checkout_order_received_url”, which WooCommerce provides via the following method considering this documentation, to some how fix the URL being returned. For that purpose consider these two URLs as references: 2.1. https://woocommerce.github.io/code-reference/files/woocommerce-includes-class-wc-order.html#source-view.1777 2.2. https://developer.www.ads-software.com/reference/functions/add_filter/
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Feel free to get back to us with more information if we are wrong about this probable cause; or to confirm this is actually what is happening in your application.
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