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Hey there, @dan013! Thanks for contacting us. I’m happy to help you.

As I understand when you go to a category page you see all products instead of the products on that specific category, correct?

I checked your website and saw what you meant.

Can you please run a conflict test to see if something external is interfering with this?

To test, you’ll first want to change the theme on your site to Storefront, then check to see if the issue is still present. If that resolves the issue, you’ll want to get in touch with your theme’s developer and see if they have an update or fix for you.

If changing the theme doesn’t help, you’ll want to deactivate all plugins except for WooCommerce and take a look. If that fixes the problem, re-enable the other plugins one by one (gradually), checking after each, to see where the issue is coming from.

— Be sure you have a good backup in place of your full site and database. You can ask your host for backup functionality or you can consider using a service like Jetpack. If something goes wrong, you will be able to restore it.

— Also, you can consider using a plugin like Health Check & Troubleshooting. This is a plugin developed by the WordPress community and it is helpful to disable plugins without affecting your current site visitors.

— It is important to consider as well a staging functionality in case you would not like to touch your production site (you can ask your host if they offer this service), or you can use WP Staging for quickly spinning up a new test site.

You can find more about this in this guide.

Please let us know about your findings.,

Looking forward to your reply.

Have a wonderful day!

As I understand when you go to a category page you see all products instead of the products on that specific category, correct?

Correct.

Can you please run a conflict test to see if something external is interfering with this?

To test, you’ll first want to change the theme on your site to Storefront, then check to see if the issue is still present. If that resolves the issue, you’ll want to get in touch with your theme’s developer and see if they have an update or fix for you.

If changing the theme doesn’t help, you’ll want to deactivate all plugins except for WooCommerce and take a look. If that fixes the problem, re-enable the other plugins one by one (gradually), checking after each, to see where the issue is coming from.

I tried three different themes, same result.

I used the product export / import CSV function to change all of the categories to MISC except for a single product.

https://2ndhandtrends.com/?page_id=198

The category CLOTHES still shows all of the products.

I feel like there is a setting somewhere that I missed. A box that needs to be ticked or unticked somewhere.

Thank you for the help!

• This reply was modified 1 year ago by Dan.
• This reply was modified 1 year ago by Dan.

Woo is directly working on this. So I’d like to close this. However, it is not resolved.

Hello @dan013,

I’m glad to hear you reached out to our internal supports system.

It’s important to note that our team is actively working to provide a solution as soon as possible. Please rest assured that we won’t stop until we have found a resolution for your concern.

If you still wish, you can always come back to this forum link and share the steps that were taken to resolve your issue so that it can also benefit other community members

Thank you for your understanding and patience.

I appreciate the time and effort that the Woo crew put into this. Turns out, it was an Elementor issue. A wasted four days of Woos’ support time & wpmudevs’ support time.

Cheers!

Hello Dan

That is an excellent news!

Our time was not wasted at all. We are happy to assist you and make sure your site runs flawlessly. ??

If you feel that our plugin has been beneficial to your business, we would be truly grateful if you could take a few moments to leave a review.

Your feedback not only supports our continuous improvement but also helps others make informed decisions about using WooCommerce.

Best regards.