Simple attendee registration missing

  • Resolved musgobosque

    (@musgobosque)


    9 months ago

    Hello, I am missing attendee registration setting in events tickets that I am using in Spain.

    It is not appearing in settings, not in the actual event page. Can you please help?

    Thank you!

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support Darian

    (@d0153)

    Hi @musgobosque

    Thanks for reaching out. Let me help you with this one.

    Could you try manually updating our plugins to the latest versions and see if that makes a difference?

    If it doesn’t help, please provide a screenshot on the settings that you see on your end. I want to check it further on my side.

    Looking forward to your reply.

    Thread Starter musgobosque

    (@musgobosque)

    Thank you Darian,

    I installed this plugin on sunday so it hardy update issue. I have updated it manually though. Please see pictures I have provided and let me know what can I do, i changed site’s language to english thinking it might resolve the issue, but no.

    Thank you so much for looking into it.

    Plugin Support Darian

    (@d0153)

    Hi @musgobosque

    Thanks for your response and for providing the screenshots.

    By any chance, are you running a multisite WP? If so, please try to login using an account that has Super Admin access, and see if that makes a difference.

    See- https://www.ads-software.com/documentation/article/roles-and-capabilities/#roles

    Thread Starter musgobosque

    (@musgobosque)

    Yes it is a multisite WP, i am the only user so i am logging with the same email to all sites. this site is built on subdomain from the mail domain. On the main domain i had the same issue with this application (registree attendance).

    Plugin Support Darian

    (@d0153)

    Hi @musgobosque

    Thanks for your response. Let me check with the team, and I’ll update you once I know more.

    In the meantime, let me know if you have further questions or concerns.

    Plugin Support Darian

    (@d0153)

    Hi @musgobosque

    Thanks for patiently waiting.

    After consulting with one of my colleagues, we have determined that in order to access the Attendee Registration setting, you will need to have the Event Tickets PLUS plugin installed. If you only have the free version of the Event Tickets plugin, this setting will not be available.

    If you have further questions related to Event Tickets PLUS, please open a Pre-Sale Support Ticket on our Help Desk.

    I hope this helps, and please let me know if you have further questions or concerns.

    Plugin Support Darian

    (@d0153)

    Hi there,

    We haven’t heard from you in a while, so I’m going to mark this as resolved. Feel free to start a new thread if you have any more questions.

Viewing 7 replies - 1 through 7 (of 7 total)
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