Problem when retrieving donations

Hello,

Glad you reached out. Happy to help!

That specific error happens when there are one or more donations with missing data.

Go to Donations -> Donations and go through all your donations to see if any of them are missing the donor (“donor missing”), or are not attached to any donation form (Untitled). It might be easiest to use the Legacy View, and start from the oldest donations first ??:

This sort of data corruption can happen when you update GiveWP from a really old version to a newer version, or when a donation form or donor has been deleted.

The easiest way to fix the issue is to delete those donation entries.

Let us know about the above and we’ll look into this further if need be. Have a good day!

Thank you so much! The donation issue is fixed. I deleted the donations which had donor missing. I had 6 questions in my post, can you answer the rest as well?

Hi there.

In Reports, there is no option to drill down the donations for different forms, there is only a pie chart which just gives the total for each form. I can go to Legacy Reports and find that info but that’s extra steps.

This is how the reports was designed to work. The legacy reports are different, and that’s the best workaround for now. However, we are always happy to improve our reports function.

Although we do not have this feature out of the box, it would be exciting and valuable to understand how it would work for you and improve your workflow, so the product development team has some insights into how it would behave.

Also, is there any workaround that you are using? It would be good to hear from you about that too, and what this feature would allow you to do. All ideas are appreciated, and I’m happy to share your insights with the product development team so that they can discuss the feasibility of this feature.

I hope this clarifies, and I look forward to hearing back from you!

When I turn on WP_DEBUG, I am getting some Deprecated classes error messages because of which I receive an error sometimes “There are critical errors on the website”

Deprecation notices is something our team is already working on. However, deprecation notices do not generate fatal errors, so something else is generating those errors.

When you see a fatal error next time, you can ask your host for the error logs to check what is breaking on your website.

PDF Receipts Custom Template Builder is such a pain to use. Would be nice if we could use Elementor for that or any other drag drop templates. Please add more sample templates.

The PDF Receipts builder is something we would love to work on. I’ll ping the product development team so they can analyze the viability and feasibility of adding it to our work timeline.

For Offline Donations I want to enable add address fields. How can I do that?

You can do it like you do for any other payment gateway. Navigate to donations > settings > payment gateways > offline donations and then mark the collect billing details field as enabled.

For Company Donations, I want to enable company address field. How can I do that?

If you need to collect a new address field, you need to create this field using custom code or using the Form Field Manager add-on. There, you could create conditionals like this: “if the company field is not empty, then display the company address field.”

You can learn more about it here: https://givewp.com/addons/form-field-manager/.

Feel free to reach out to us if you have any further inquiries or require additional assistance. We’re always happy to help!

Thank you so much Matheus Martins for the detailed explanation! Great support team!

No problem! We will be here if you need further assistance.

If you’re all set, I will proceed to close this ticket on our end. You will receive a follow-up email to rate our team’s assistance. However, if you still require help, please reply to this message and we’ll ensure everything is resolved.

If I was helpful, I’d love to earn a 5-star review from you! Here are some options:

– www.ads-software.com: https://www.ads-software.com/support/plugin/give/reviews/#new-post
– Capterra: https://reviews.capterra.com/products/new/be52200d-ecfa-4f4c-ba4c-5b2552deadb7
– G2: https://www.g2.com/products/givewp/reviews/start

Reviews help other organizations see how much value and success other GiveWP users get from our products. I truly appreciate your time! (and you’d totally make my day again ??).