Debug needed

  • Resolved joelisthebestin

    (@joelisthebestin)


    12 months ago

    Debug code : BMI-PJuE7gWF-28293

    I was trying to restore my website that recently got corrupted by a plugin in wordpress and it wont let me do it :/ what can I do? It says restore failed

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support MixHa

    (@mixha)

    Hello @joelisthebestin ,

    Process received this particular error:

    504 Gateway Time-out 504 Gateway Time-out nginx/1.24.0

    It means that process encountered timeout limit within your nginx configuration and was cancelled by the web server.

    Timeout in nginx is not the same as max_execution_time and it seem to be set around 60 seconds on your server.

    You need to adjust its value in your virtual host or global configuration and restart nginx, once you do that our backup plugin will be working properly.

    Let me know if that resolves your issue ??
    Thank you!

    Thread Starter joelisthebestin

    (@joelisthebestin)

    Hey I have no idea how to do what you just said. I am using Namecheap Wp Hosting for wordpress and have no idea how to get into global configuration and things like that.

    Plugin Support MixHa

    (@mixha)

    Hey @joelisthebestin , have you contacted their support about this?

    Plugin Support MixHa

    (@mixha)

    Hello @joelisthebestin ,

    We haven’t heard from you since, so I’ll assume that the issue is resolved and will close this support thread. If you face any new issues, please feel free to open a new thread.

    Kind regards

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