Unable to enter Stripe payment data after update

Hi @lorilself!

Thank you for reaching out.

I understand you are having issues with the latest version of Stripe (8.0) and want to revert to a previous version, correct?

If so, we can help you troubleshoot so you can work with Stripe’s latest version on your site.

We always recommend using the latest version of all plugins and extensions on your site for security reasons. Further, the latest version of our plugins and extensions will always have the advantage of any features and functionality now available.

But if you need to revert the Stripe plugin to a previous version, we recommend doing a backup first. Once you do this:

1. Disable and delete the Stripe plugin: You can do this by going to Plugins > Installed Plugins, searching for the Stripe plugin, selecting the Deactivate option, and then the Delete option.
2.  Download the previous version of Stripe: You can find it at https://www.ads-software.com/plugins/woocommerce-gateway-stripe/advanced/, scroll down to the Previous versions section and select the one you need.
3.  Install the previous version under Plugins > Add New
4.  Activate the previous version of Stripe.

Then, check if everything is working as expected.

As for the troubleshooting, you could create a staging site (a replica of your site) using the WP Staging plugin, this way you can make tests without interfering with your live site.

In this case, I would suggest creating a staging site and performing a conflict test by switching your theme back to?Storefront, deactivating all plugins except WooCommerce and Stripe (8.0 version), and then checking again if the issue persists.

If that solves it, reactivate the theme first and check again. Then, reactivate your other plugins, testing after each until you find the one causing conflict.

You can find a more detailed explanation of how to do a conflict test here: https://woo.com/document/how-to-test-for-conflicts/.

Let us know how that goes for you!

Hi,

I am also having a similar problem where the input fields are there (see attached image) but can’t input anything or interact with the input field. I checked any console errors but no errors related with Stripe. I’m using WooCommerce Stripe Gateway and is at version 8.0.0. I tried to rollback to 7.3.2 but the problem is still there.

One solution I found was having the user change country. After that, the input fields turned back to normal and you can input again.

Is there any fix to this? I haven’t added new plugins before but it worked.

View post on imgur.com

• This reply was modified 8 months, 2 weeks ago by vinzmendoza123.

Hi @vinzmendoza123,

Thank you for contacting WooCommerce support. Since all websites are built differently and run in different environments. Therefore, as per our Support Policy, I will suggest you create a new topic so we can assist you separately.

I appreciate your understanding. ??

We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.