MetaSlider won’t allow new slideshows to be created.

  • Resolved skd63

    (@skd63)


    8 months, 3 weeks ago

    When I try to create a new slideshow I get an error message that states “Cannot read properties of undefined (reading ‘hasOwnProperty’)” message. I have tried deactivating all the other plugins but still does not work. I am using the Twenty Twenty-Four theme. I have tried changing the theme to Twenty Twenty-One and Twenty Twenty-Three and I get a “Cookie check failed” error. What do I need to do to make this work?

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Steve Burge

    (@stevejburge)

    Hi @skd63. Thanks for using MetaSlider.

    Please check this guide and let us know what your testing shows: https://www.metaslider.com/docs/troubleshooting/

    In particular, look for anything has changed on your site since MetaSlider was working correctly for you.

    Thread Starter skd63

    (@skd63)

    My wordpress is up to date with the latest version, as well as MetaSlider. Everything seemed to be working fine until yesterday. I have disabled all the plugin except for MetaSlider, and still not working.

    Plugin Author Steve Burge

    (@stevejburge)

    Thanks @skd3. In that situation, the likely problem is another plugin or site change that has happened in the last few days, but there are other possibilities.

    This guide really will help you: https://www.metaslider.com/docs/troubleshooting/. Have you tried Step 4, 5, and 6?

    Plugin Author Steve Burge

    (@stevejburge)

    Thanks for using MetaSlider. We haven’t heard from you in over 10 days so we’re closing this ticket for now. Please post back if this remains an issue.

Viewing 4 replies - 1 through 4 (of 4 total)
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