Section column not adjustable in tablet mode

  • Resolved mountbest

    (@mountbest)


    8 months, 2 weeks ago

    The “section column width” in “Section block” is not adjustable in tablet mode – any width setting is ignored. For 2 columns I can only achieve 1:1 and 1:2 column ratio in tablet mode, even though the left column is set at 20%. Can you please make the section column settings work in tablet mode?

    The section column widths are only adjustable in desktop mode.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support AndreeaR

    (@andreearadacina21)

    Hey @mountbest,

    Thank you for using Otter!

    Can you please share some screenshots of the issue you are encountering? Any specific details may help us better understand the problem.

    The section block is especially designed to help users have a responsive website on all the devices.

    Thread Starter mountbest

    (@mountbest)

    When I use 2 column in an Otter section, in the tablet mode I can only achieve 50-50 and 30-70 column split, no matter what other section settings I try.

    The desktop mode “obeys” my column width % requests, but the tablet mode does not. There is NO WAY to submit any screenshot here, so please do not ask for it.

    Plugin Contributor irinelenache

    (@irinelenache)

    Hi @mountbest,

    You can submit screenshots by uploading them to an image hosting platform (or your own website’s media library) and sending us the URL. We need them in order to better understand the issue and assist you further.

    Best regards,

    Irinel

    Thread Starter mountbest

    (@mountbest)

    I explained the problem very clearly in plain English. Here is again.

    When I use 2 column in an Otter section, in the tablet mode I can only achieve 50-50 and 30-70 column split, no matter what other section settings I try. The desktop mode “obeys” my column width % requests, but the tablet mode does not.

    Can you understand English? No screenshot can be created to explain this problem any better.

    • This reply was modified 7 months, 3 weeks ago by mountbest.
    Plugin Support rodicaelena

    (@rodicaelena)

    Hey there,

    We appreciate your cooperation in reporting the issue you’re encountering. We are sorry for the inconvenience, and we have confirmed the problem. A bug report has been created and forwarded to our product development team for review https://github.com/Codeinwp/otter-blocks/issues/2153.

    What happens next?

    Our product team will evaluate the impact of this issue compared to other open bugs and upcoming features, and assign a priority level to the bug report.

    Our developers prioritize the highest-priority issues first, so we cannot provide a specific timeline for resolution at this time.

    If you have any additional information that may assist with prioritization or resolution, feel free to reply to this email.

    You may check the product’s changelog for updates and fixes included in each release.

    If you have any additional questions or concerns, please feel free to open another ticket. Again, we apologize for the inconvenience and thank you for your patience.

Viewing 5 replies - 1 through 5 (of 5 total)
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