NextGEN gallery removes featured image when a custom field is updated

I am getting exactly the same issue. If you deactivate NextGen Gallery and change the custom field, the featured image remains. So looks like a NextGen Gallery bug. Is there a fix?

Hi @mandarintangerine @claydn,

This is a confirmed issue and it has already been reported to the developers.

You can keep an eye on our changelog here to see when it is included, but I have taken note so I can let you know here when a fix is released.

Glad I found this thread. I, too, am experiencing this. Editing a custom field and clicking update in WP editor makes the WP featured image disappear from editor and front end. WP v6.4.3…ACF v6.2.7…NextGen v3.59…NextGenPro v3.31…ElementorPro v3.31.

There seems to be a route to get the Featured Image to stick if you select the featured image through the NextGen Featured Image selector in the post editor…but it only seems to work if you can select the image from an existing NextGen gallery vs. using the NextGen selector to select an image from the WP Media Library. This alternative route of selecting via NextGen selector also seems to cause the WP featured image selector to be disabled. Attempts to replace the NextGen featured image with a WP Media Library image have been unsuccessful. The NextGen Gallery selected images remains and is not replaced by the WP Featured Image selector.

How soon will there be a fix for this? We have clients needing to fix the featured image every time they edit a post.

Hi @jaimeimagel, is there any update on this?

Hey @mandarintangerine not for the moment, we just released updates to our plugins this week but a fix for this was not included yet.

I apologize for the inconvenience in the meantime. I can’t currently?provide an ETA for when a fix will be released.

@jaimeimagely – we’re waiting patiently for this fix, but patience is running thin – particularly from our clients who are needing to deal with these missing featured images whenever they’re editing. Please confirm that this fix is in the cue for your next plugin update release and what that timing will be – and/or can your team provide in advance of that release the specific code adjustments that we can make manually before your next official update? We’ve been longtime NextGEN supporters but we’re losing faith in your team’s ability to work through this issue and your commitment to respond to ongoing needs of your customers.

@jaimeimagely @smittysmitty Same here, starting to think about removing NextGen and looking at something else, as it is a annoying and clients getting frustrated to have to always load back in the featured image when they make a change to the custom fields

@jaimeimagely – please provide an update on this issue. This thread is 2 months old with no indication from your team that you’re even working on the resolution.

Hi @smittysmitty and @claydn,

Sorry for the long wait. Some conflicts may take us more time than others. Our developers have reviewed this, and we will be testing a fix soon.

I appreciate your understanding. I will make sure to keep you posted when we release the update including this fix.

Just hang in there a bit more. Sorry for the trouble here.

Same error here in two sites of my clients who are angry!

The very strange thing is that we get the error only from macos and only for some users

@jaimeimagely – Do you have an update for us and/or timeline for sharing the fix for this issue?

Hi @frykky

The issue has been identified as I mentioned before and the developers are still working on the fix.

I will update you on this as soon as there are any new updates.

Again, sorry for the inconvenience.

Hi!
We are having the same problem here, but we would not like to replace the plugin because we would have to redo all the galleries on the site. A good alternative would be to have an option in the plugin settings to disable the NextGen Gallery featured image metabox in the post edit panel.
ThanX!

I updated all plugins on our site today (including updates to ACF and NextGEN plugins) and am no longer experiencing the disappearing featured image when editing ACF fields in posts. With the following combination of plugins the post editing seems to have returned to normal, with featured images remaining in place in both front & back end:

• ACF 6.3.0
• NextGEN Gallery 3.59.3
• NextGEN Pro 3.31.2
• Elementor 3.21.8
• Elementor Pro 3.21.3
• WP 6.5.3 / Hello Elementor Theme 3.0.2

Can anyone else confirm this on their end?