Plugin infinite loading spinner, doesn’t work

  • Resolved alyvegermany

    (@alyvegermany)


    11 months, 3 weeks ago

    Plugin doesn’t load and shows an infinite loading spinner o the Dashboard.

    Same when clicking any menu item in the Dashboard.

    Checking a solution proposoal found here also doesn’t work for me; cannot load?https://example.com/wp-admin/admin.php?page=connection-test-admin-page?(replace example.com with your domain name) and cannot perform the next three steps (Under Merchant Center, click MC Disconnect; Under Google Account, click Disconnect Google Account; Under Jetpack, click Disconnect Jetpack (if you’ve installed)

    Is there any other possibility to clear/reset the data? Why don’t you have this option on uninstall, as many other professional plugins offer?

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Zubair Zahid (woo-hc)

    (@doublezed2)

    Hello alyvegermany

    Thank you for contacting WooCommerce support.

    Could you please share a few screenshots of what you are seeing?
    Visual clues will help understand the issue in a better way.

    Also, I’d like to review your site’s System Status Report.
    You can find it via WooCommerce > Status.
    Select Get system report and then Copy for support.

    Once you’ve done that, you can paste the text in https://gist.github.com
    After that, you can paste the Gist link here in your reply.

    I look forward to your reply. ??

    Best regards.

    Thread Starter alyvegermany

    (@alyvegermany)

    Now I managed to reset the Google accounts, and I am setting up everything. Lets see whether ist works.

    The programming of your plugin is really bad. How can the plugin hang just because authentication fails? Why isn’t there a menu area that is always visible and accessible, and where the reset options are firmly integrated, instead of distributing a support URL that can only be started after a few attempts? Honestly, that’s miserable.

    Plugin Support ckadenge (woo-hc)

    (@ckadenge)

    Hey ??@alyvegermany,

    Now I managed to reset the Google accounts, and I am setting up everything. Lets see whether ist works.

    Sounds like a plan! Please keep us updated on how it goes.

    The programming of your plugin is really bad. How can the plugin hang just because authentication fails?

    I understand your frustration with the authentication process and the plugin’s interface.

    You can open a feature request for the Google Listings & Ads plugin from this direct link here.

    I hope this helps.

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

Viewing 4 replies - 1 through 4 (of 4 total)
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