WooCommerce not displaying variation prices
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Hello
We are facing a really strange issue. On some browsers the variation prices are not diplayed. How this looks like:
Almost every single product on our shop has variations with different prices. And they are dispalyed with a dropdown menu. When you go on a product page, on the top it is displayed the lowest price and a bit down you can see the drop down. When you choose a variation from the drop down the price for this variation is displayed below the dropdown.And here it comes the strange thing. on some browsers on some devices when you choose a variation just of mili-second the price appers bellow the drop down and then disapears.
It is really inconvenient because our customers basically see only the lowest price displayed on the top of the product page and then when they dont see the “updated price” and add the product variation to the cart they see the real price and get stressed.
We tried to replicate the issue but it is hardly possible because it looks like it appears only on some brawsers. For example we test it on two phones with android 14 with Chrome version 122.0.6261.119 and on one the variation price is displayed correctly, on the other it is not.
We have simillar cases with other browsers. The one thing that we know for sure is that it appers more often on mobile devices.
I tried to disable some plugins, but i couldnt diable them all because its a working site and there are constantly visitors.
Before writing here i read as much as i can but i couldn figure out the issue.
I will be grateful for any help!
The page I need help with: [log in to see the link]
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Hi @lesi2000,
I also noticed the issue you’re experiencing on your website. Interestingly, this occurs across all the browsers I’ve used, including Chrome, Firefox, Safari, and Opera.
Usually, this kind of problem is caused by a conflict with your theme or another plugin.
However, from the system status reports you’ve shared, I can see that your Martfury theme overrides the default single-product page template. Additionally, some of your plugins also interact with the single product page.
An excellent first step to troubleshooting this would be clearing your site, server and browser’s cache. This can often help in resolving general site loading or performance issues. You can follow our detailed guide on clearing browser cache here: https://wordpress.com/support/browser-issues/#clearing-your-browser-cache
If this doesn’t work, you can run a conflict test to help you identify the cause of the issue:
- Temporarily switch your theme to Storefront
- Disable all plugins except for WooCommerce
- Repeat the action that is causing the problem
If you do not see the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.
I hope that helps! Let me know once you have done a conflict test!
Hi and thank you for your reply. It seems the problem is bigger than i thought so i will trouble shoot is in the next few days. Could you please share where (or how) i can see which plugins override/interact the single product page?
It will be useful knowledge for me when troubleshooting.
Thanks!Hello @lesi2000,
Could you please share where (or how) i can see which plugins override/interact the single product page?
This can be found under the shared system status report, as it highlights all the pages your theme over-rides. You can simply check out the overrides from your status report from this screenshot: https://snipboard.io/gYOKs4.jpg
I hope this helps.
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