Backup failed

Hello @stevebutler2 ,

Your debug code, tells me that the backup was canceled by Apache Web Server.
It was most likely caused by KeepAliveTimeout and Timeout directives in Apache configuration.

We have an alternate backup method, that can bypass this limitation.
Simply, follow the below steps, there are also other things you can improve.

Please open the first section of the plugin named: “What will be backed up?”
Find a subsection named: “Exclude by folder/file name (case-sensitive)”
Here add these three rules, like on the image: https://prnt.sc/9oftADPd_Z7e

Once you do that, please follow these steps:

1. Go to the “Other options” section
2. Change backup method: https://prnt.sc/1s1ofpa
3. Disable PHP CLI checking: https://prnt.sc/1sljr31
4. Save the “Other options” section
5. Force stop both processes: https://prnt.sc/1trv1tm

When you do that, try to run your backup once again.

Let me know if that works for you ??
Thank you!

Hello @stevebutler2 ,

We haven’t heard from you since, so I’ll assume that the issue is resolved and will close this support thread. If you face any new issues, please feel free to open a new thread.

Kind regards