Plugin not working

Hi @hell-yhea,

Sorry to hear that you are facing such an issue.

We have checked the weather shortcode and a Google re-captcha form on the same page. Everything worked perfectly as expected.

We would be grateful if you could kindly provide some additional information about the captcha you implemented on your website. If possible share the page link where you used the weather and the captcha altogether.

We would like to investigate the issue and find out the possible conflict.

Your understanding and cooperation would be highly appreciated.

Have a great day!

Hi, is there a way to share the page privately? The plugin is just spinning around and nothing is displayed – it will show OK on the sidebar on a mobile phone.

Thanks,

Hi @hell-yhea,

You can insert the link here, and it won’t be publicly visible.

To try a quick fix, we suggest you disable the Preloader from the Display Settings of the shortcode. let us know if the weather become visible or not. Check the screenshot.

Have a nice day!

Thank you for the reply. I do not have that setting on the lite version. I have now sent you a link to the page with the issue.

Thanks!

• This reply was modified 8 months ago by hell-yhea.

Hi @hell-yhea,

You can deactivate the Preloader from the Lite version as well. You will find the option at the ‘Display Settings>Basic Preferences‘. Check the screenshot. Make sure you have updated to the latest version of the plugin.

Thanks for sharing the page link as well. We found that the widget shows perfectly upon removing the Preloader. Check the screenshot.

Apply the settings and let us know if it works.

Thank you.

Thanks all working.