Access to this page is restricted by the administrator of this website

  • Resolved borrypsy

    (@borrypsy)


    8 months ago

    Hello.

    I have two domains with the same theme. I have installed your plugin on both of them. On one domain, the plugin works fine. On the other domain, it blocks the login page for WP administration. I get a blue screen saying, “Access to this page is restricted by the administrator of this website.”

    The administrator is me. I compared all the plugin settings with those of the other domain. I turned off all other plugins, but the problem remains.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Gergana Petrova

    (@gpetrova)

    Hello @borrypsy,

    The Restricted Access page is usually shown when the Login Access feature has been configured and admin access is allowed from specific IPs only. These settings can be adjusted from the WordPress Dashboard >> Security Optimiser? >> Login security >> Login Access >> Configure.? In order to access the site’s admin – you will need to do so from the IP which has been allowed within the above mentioned settings.

    In case you’re unsure of the IP – you can proceed with re-installing the plugin a new. You can uninstall the plugin using wp-cli or by deleting the plugin’s folder. In case you remove the plugin manually by deleting the folder, make sure to ?remove all the tables generated by the plugin, as well as any plugin associated entries in the _options table – cron scheduler, version definition (sgs_install_xxx),? etc.

    If the issue is still present after reinstall and if you’re a SiteGround customer – you’re more than welcome to contact our Support team so we can further review the case on your behalf.

    Best Regards,
    Gergana Petrova

    Thread Starter borrypsy

    (@borrypsy)

    Hello, @gpetrova

    After reinstalling the plugin, everything is OK.

    Thank you, Gergana

Viewing 2 replies - 1 through 2 (of 2 total)
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