Slider disappears, no drop down menus

  • Resolved Jason G.

    (@jggeorgebellsouthnet)


    11 months, 1 week ago

    Hello,

    We just discovered today that whenever the MonsterInsights plugin is active, our home page slider disappears. Our drop-down menus also disappear and are inaccessible.

    Even our search icon can no longer launch the search form when clicked. We know this because when inactivating only MonsterInsights, all of these features then display again. Issue only happens when logged into the dashboard.

    We’re using the most recent version of the plugin, 8.25.0. Is there something we can modify when it is activated so we can see these features again?

    Thank you!

    Jason G.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Michelle D.

    (@devmich)

    Hi @jggeorgebellsouthnet,

    Thanks for reaching out. I’m sorry for the trouble here.

    We don’t currently have reports of a similar issue, but our team would love to better understand the conflict you’re experiencing.

    Would you be able to reach out to us at https://www.monsterinsights.com/get-help/ so we can take a look at things directly to resolve it?

    Thanks so much!

    Thread Starter Jason G.

    (@jggeorgebellsouthnet)

    Hi Michelle,

    I just logged into the dashboard to re-create the issue (now with the plugin active), and everything appears to display as expected. I tried navigating multiple pages and saw no issues.

    If I see the issue again at all, I will try capturing a screenshot or video. Appreciate your time and help! Please feel free to close this ticket.

    Jason G.

    Plugin Support Michelle D.

    (@devmich)

    Hi @jggeorgebellsouthnet,?

    Thanks for the update! Sure thing, I’ll go ahead and mark this post as resolved, but should you need further help, please let us know ??

    Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)
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