Order source ony shows “Unknown”

  • Resolved idee

    (@idee)


    11 months, 1 week ago

    Hi woocommerce,

    since like 2 days the orderr source only shows “Unkonwn”.
    Yesterday I did the update to 8.7.0. but it seems it started a day before that.

    Do you have any< idea what could cause that?

    thanks,
    idee

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter idee

    (@idee)

    Actually started after the update, I checked the order times and it fits with the update times.
    We are using multisite envoirement btw.

    Hey there, @idee! Thanks for contacting us. I’m happy to help you.

    Were all orders paid for with the same payment gateway and payment method?

    Were they paid for with Express Checkout such as Google or Apple pay?

    Furthermore, I’d like to understand your site properly. Please share with us the necessary information below for us to investigate the issue further:

    System Status Report which you can find via WooCommerce > Status > Get system report > Copy for support.
    Fatal error logs (if any) under WooCommerce > Status > Logs. Then you can use the selector to search for Fatal Errors.
    You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

    Looking forward to your reply.

    Have a wonderful day!

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

Viewing 3 replies - 1 through 3 (of 3 total)
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