Can’t see tickets from Awesome Support plugin

  • Resolved tatianab19

    (@tatianab19)


    8 months ago

    Hi! I created a new role with specific permissions for Awesome Support plugin but users can’t see the tickets listed in All Tickets. I need to add more permissions outside Tickets? Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Omar ElHawary

    (@omarelhawary)

    Hi @tatianab19,

    Thanks for reaching out Members Support Team!

    Please make sure role has capabilities that has been listed in Roles and Capabilities Table.

    Regards,

    Thread Starter tatianab19

    (@tatianab19)

    Sorry, it was a conflict plugin with another user role plugin. Thank you very much for your prompt response!! I really appreciate it.

    Plugin Support Omar ElHawary

    (@omarelhawary)

    Great to hear everything is running smoothly! If you ever have questions, feel free to open a ticket.

    Keep having a fantastic day!

Viewing 3 replies - 1 through 3 (of 3 total)
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