Can’t open folder

  • Resolved Manish S

    (@shahmanish877)


    11 months ago

    The issue is on all the sites that I use.

    The file manager can’t open any folder but if I right-click and open in new tab then the tab opens, but double-click or “open” doesn’t work. Even the left side navigation bar doesn’t load.

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support File Manager Support

    (@filemanagersupport)

    Hello Manish Shah,

    Hope you are doing great.

    Please update the plugin to the latest version that we have released recently.

    If the issue persists, Please create the screen recording and share it with us at [email protected]

    Thanks,
    WP File Manager Support

    Thread Starter Manish S

    (@shahmanish877)

    Thank you for quick update.

    I updated the plugin but unfortunately it’s still not working.

    I have shared the recorded video in the mail.

    Thread Starter Manish S

    (@shahmanish877)

    I have mailed the video.

    • This reply was modified 11 months ago by Manish S.
    webbistro

    (@webbistro)

    Hi,

    I am experiencing that same issue over a few websites. I use Cloudways Vultr server with WP apps on it. Not sure, may be a server-dependent issue.

    Plugin Support File Manager Support

    (@filemanagersupport)

    Hello webbistro,

    To help you with the issue you’re facing, we would like you to follow these steps:

    Select it,1. Open the developer tools in your browser.
    2. Switch to the Console tab.
    3. Try to open the folder and see if there are any errors in the console. Take the screenshot.
    4. Next, switch to the Network tab and select Fetch/XHR.
    5. Try to open the folder again and check if there are any Ajax errors, select it then click on the “response” and take a screenshot.

    Please share these screenshots with us at [email protected]

    Regards,
    WP File Manager Support

    Hi @filemanagersupport,

    I figured out that the problem was caused by using a Chrome extension React Developer Tools – https://chromewebstore.google.com/detail/react-developer-tools/fmkadmapgofadopljbjfkapdkoienihi

    Sorry, I didn’t have enough time to look into it deeper.

    Best,
    -Nadia

    @webbistro Genius Man. How the hell, Even You find it out, I was struggling from months.

    Yeah this issue is because of React Developer Tools @filemanagersupport Please see if you can fix the issue from code side.

Viewing 7 replies - 1 through 7 (of 7 total)
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