BackWPup Error: Signal “SIGHUP”

@techsupportkirstismith

please try switching to Tar instead of Zip and run the job again, Tar uses much fewer server resources than Zip.

In case if possible, maybe you can show us the job -> Files tab ^^

Thanks I’ll give that a try and let you know.

Ok, switching to Tar didn’t help I got the same error but I’ve attached screenshots of Job Files

@techsupportkirstismith,

I would suggest that you split the big backup job into smaller ones. For example, create one job for database, themes, and plugin backup, and another job specifically for backing up the uploads folder.

Also, maybe try to exclude the folder upgrade-temp-backup and .well-know

You can also try with set the max execution time to 10 with reducing server load to maximum then.

Thanks for the suggestions. I have created two jobs now and the database + plugins works fine but the files one is still showing errors. I tried with and without the folders you suggested and also reducing the max execution time to 10 and reducing server load to maximum. I’m now getting more errors on the files job:

[INFO] Backup file is: 2024-04-12_11-03-28_ANUGYJXZ03.tar
[12-Apr-2024 11:03:28]?1. Trying to make a list of folders to back up?…
[12-Apr-2024 11:03:29]?Added “wp-config.php” to backup file list
[12-Apr-2024 11:03:29]?3827 folders to backup.
[12-Apr-2024 11:03:30]?1. Trying to generate a manifest file?…
[12-Apr-2024 11:03:30]?Added manifest.json file with 4.35 KB to backup file list.
[12-Apr-2024 11:03:30]?1. Trying to create backup archive …
[12-Apr-2024 11:03:30]?Compressing files as Tar. Please be patient, this may take a moment.
[12-Apr-2024 11:30:15]?ERROR: Signal “SIGHUP” (Hangup detected on controlling terminal or death of controlling process) is sent to script!
[12-Apr-2024 11:30:15]?WARNING: Signal “SIGTERM” (Termination signal) is sent to script!
[12-Apr-2024 11:30:33]?2. Trying to create backup archive …
[12-Apr-2024 11:30:54]?WARNING: File name “wp-content/plugins/woocommerce/assets/client/blocks/base-components-stock-filter-wrapper~attribute-filter-wrapper~rating-filter-wrapper-style.scss-rtl.css” is too long to be saved correctly in Tar archive!
[12-Apr-2024 11:40:04]?ERROR: Signal “SIGHUP” (Hangup detected on controlling terminal or death of controlling process) is sent to script!
[12-Apr-2024 11:40:04]?WARNING: Signal “SIGTERM” (Termination signal) is sent to script!
[12-Apr-2024 11:40:23]?3. Trying to create backup archive …
[12-Apr-2024 11:50:18]?ERROR: Signal “SIGHUP” (Hangup detected on controlling terminal or death of controlling process) is sent to script!
[12-Apr-2024 11:50:18]?WARNING: Signal “SIGTERM” (Termination signal) is sent to script!
[12-Apr-2024 11:50:34]?ERROR: Step aborted: too many attempts!
[12-Apr-2024 11:50:34]?One old log deleted
[12-Apr-2024 11:50:34]?ERROR: Job has ended with errors in 2826 seconds. You must resolve the errors for correct execution.

@techsupportkirstismith, SIGTERM means the server sends a termination signal to the backup process, asking it to stop, this is usually caused by the limitation of your current hosting provider, so in case you already made all adjustments but the issue is still there, I would recommend you to contact the hosting provider and they should give you direct support for the issue.

• This reply was modified 7 months, 2 weeks ago by happyAnt.

since we haven’t heard back from you, I’m going to mark it as resolved.
In case you’re still having problems, feel free to let us know ??