Help, I’m not able to stop tracking

  • Resolved fogger

    (@fgruen)


    7 months, 4 weeks ago

    I’m a little embarrassed, but I need help to remove Matomo from my site completely.

    I set it up some time ago as a self-hosted solution (tracking via an external database on a subdomain).

    Now I want to get rid of it again. First I deactivated the insertion of the tracking code in the plugin, then deactivated the Connect Matomo plugin and even uninstalled it completely. Deleted all caches on the site. But the tracking in the Matomo installation on my subdomain does not stop.

    I have already checked whether I manually entered the code in the header.php of my child theme. But there is no tracking code to be found there.

    Who can help me? Where else can I delete something? How can I get rid of the calls again?

    • This topic was modified 7 months, 4 weeks ago by fogger.
    • This topic was modified 7 months, 4 weeks ago by fogger.
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  • Thread Starter fogger

    (@fgruen)

    I had forgotten: Because of the cookie query, the Matomo code was stored in my privacy plugin. I deleted it there and the problem is solved. A stupid mistake on my part. Sorry for the alarm.

Viewing 1 replies (of 1 total)
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