Getting emails not from contact form

  • Resolved eel1000

    (@eel1000)


    11 months, 1 week ago

    Hi there,

    The plugin works great for stopping spam emails, but since I installed it I am getting emails from my website that don’t seem to be connected to any form on the website. The emails are coming to my cleantalk admin email address, and only contain a message and a tel number. All my forms are set up to have a mandatory email field, and to go to the website owner’s email accounts, not my personal account. The emails are legit questions, but I have no idea where they are coming from and I need to stop them!

    • This topic was modified 11 months, 1 week ago by eel1000.
    • This topic was modified 11 months, 1 week ago by eel1000.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support katereji

    (@katereji)

    Hello.

    Please forward one of these emails to our [email protected] with the link to this thread.

    Plugin Support katereji

    (@katereji)

    Hello.
    We haven’t heard back from you in a few days, so I’m going to mark this thread as “resolved”.
    If you have any further questions, you can start a new thread or contact us via our private Ticket System: https://cleantalk.org/my/support/open.

    Thread Starter eel1000

    (@eel1000)

    This is not resolved! I sent you the admin username & password as requested yesterday, as well as another example of the emails I am getting. I thought you were following up, as someone used the details I sent you and changed the password, so I assumed you logged in and checked the settings on the website?

    Plugin Support katereji

    (@katereji)

    Right! Sorry, I have checked the ticket system but you have contacted us via email. I will check it asap.

    Plugin Support eugenecleantalk

    (@eugenecleantalk)

    Hello.
    We haven’t heard back from you in a few days, so I’m going to mark this topic as “resolved”.
    If you have any further questions, you can start a new topic or contact us via our private Ticket System: https://cleantalk.org/my/support/open.

Viewing 5 replies - 1 through 5 (of 5 total)
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