Poor customer care

  • This is a weird thing … you ask a question, answer is “does not deliver”, and it is then reported as “solved”. On my point of view, the ergonomy for users / visitors is too poor, and be appropriately integrated, and well, this team doesn’t care about it.

    What a pity

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  • Plugin Support AndreeaR

    (@andreearadacina21)

    Hi @polina92,

    Thank you for sharing your thoughts!

    I apologize if I may have led to a wrong impression. We take all our customers’ ideas seriously and try to make our product better for you.

    Regarding the post being marked as “solved”, I am sorry if it made you believe your suggestion was not taken into consideration. Typically, if we don’t hear back from a user for more than a week, we close the thread.

    However, you can reopen it at any times and we can assist you further.

    I hope this explanation helps clarify our approach to interacting with users.

    Best regards,

    Andreea

Viewing 1 replies (of 1 total)
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