Customer origin unknown when paid apple pay or google pay

Hi @play33,

Thank you for reaching out to us. I understand how important it is to have accurate customer data. Firstly, could you please confirm if you are using any additional plugins or custom code that might be affecting the checkout process? Sometimes, third-party extensions or customizations can interfere with the way payment information is processed.

Additionally, it would be helpful to know if you’ve noticed any patterns with the transactions where the customer origin is unknown. For example, does this happen with all Apple Pay and Google Pay transactions, or only under specific circumstances?

If you have any custom checkout fields or have made modifications to the checkout process, this could potentially cause issues with how customer information is recorded. Apple Pay and Google Pay may not be compatible with additional fields added by extensions like Checkout Field Editor. Once we have a bit more information from you, we can take the next steps towards finding a solution.

Looking forward to your response!

Hello,

I’m not using any additional plugin or customs codes on the checkout.

This happen with all Apple pay and Google Pay payments through woopayments.

Regards

Hi there @play33,

I’d like to understand your site properly. Please share with us your system status report which you can find via WooCommerce > Status > Get system report > Copy for support and paste your reply here.

Thanks.

` WordPress Environment

WordPress address (URL): https://www.bcgel.co.uk
Site address (URL): https://www.bcgel.co.uk
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Redis Object Cache: by Till Krüss – 2.5.1
Simple Cloudflare Turnstile: by Elliot Sowersby
RelyWP – 1.25.0

TAG Integration: by TAG – 1.0
Trustpilot-reviews: by Trustpilot – 2.5.925
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 2.24.2.26

WooCommerce Cart Abandonment Recovery: by CartFlows Inc – 1.2.27
WooCommerce.com Update Manager: by Automattic – 1.0.2
WooPayments: by Automattic – 7.5.1 (update to version 7.5.3 is available)
WooCommerce PayPal Payments: by WooCommerce – 2.6.1
PDF Invoices & Packing Slips for WooCommerce: by WP Overnight – 3.8.0
WooCommerce Google Product Feed: by Ademti Software Ltd. – 10.12.5
WooCommerce: by Automattic – 8.8.2
Yoast SEO Premium: by Team Yoast – 21.7
Yoast SEO: by Team Yoast – 22.5
WP Crontrol: by John Blackbourn – 1.16.2
WP File Manager: by mndpsingh287 – 7.2.6
Widgets for Google Reviews: by Trustindex.io – 11.8.2
WP Rocket: by WP Media – 3.12.3.3
Widget Disable: by required – 3.0.0
WPForms Lite: by WPForms – 1.8.7.2
Yoast SEO: WooCommerce: by Team Yoast – 16.0 Inactive Plugins (13)

Advanced Database Cleaner PRO: by Younes JFR. – 3.2.8
Advanced Dynamic Pricing for WooCommerce: by AlgolPlus – 4.7.2
Google Customer Reviews for WooCommerce: by eCreations – 2.6.12
Newsletter - Import: by The Newsletter Team – 1.4.4
Newsletter - Instasend (BETA): by The Newsletter Team – 1.0.3
Popup Builder: by Looking Forward Software Incorporated. – 4.2.7
Popup Builder Advanced Closing: by Sygnoos – 2.2
Popup Builder Exit Intent: by Sygnoos – 4.2
Popup Builder WooCommerce: by Sygnoos – 3.2
TikTok: by TikTok – 1.2.5
WPMU DEV Dashboard: by WPMU DEV – 4.11.26
YITH WooCommerce Dynamic Pricing and Discounts Premium: by YITH – 4.7.0
YITH WooCommerce Wishlist: by YITH – 3.32.0 Dropin Plugins ()

advanced-cache.php: advanced-cache.php
object-cache.php: Redis Object Cache Drop-In Must Use Plugins (1)

StackCache: by Stack CP – Settings

API Enabled: –
Force SSL: –
Currency: GBP (￡)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?
Enforce Approved Product Download Directories: –
HPOS feature screen enabled: ?
HPOS feature enabled: ?
Order datastore: Automattic\WooCommerce\Internal\DataStores\Orders\OrdersTableDataStore
HPOS data sync enabled: ? Logging

Enabled: ?
Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2
Retention period: 30 days
Level threshold: –
Log directory size: 50 MB WC Pages

Shop base: #9 - /shop/
Basket: #10 - /cart/
Checkout: #11 - /checkout/
My account: #12 - /my-account/
Terms and conditions: #97 - /terms-and-conditions/ Theme

Name: Flatsome Child
Version: 3.0
Author URL:
Child Theme: ?
Parent Theme Name: Flatsome
Parent Theme Version: 3.18.7
Parent Theme Author URL: https://uxthemes.com
WooCommerce Support: ? Templates

Overrides: flatsome/woocommerce/archive-product.php
flatsome/woocommerce/cart/cart-empty.php
flatsome/woocommerce/cart/cart-shipping.php
flatsome/woocommerce/cart/cart.php
flatsome/woocommerce/cart/mini-cart.php
flatsome/woocommerce/checkout/form-checkout.php
flatsome/woocommerce/checkout/form-coupon.php
flatsome/woocommerce/checkout/order-received.php
flatsome/woocommerce/checkout/terms.php
flatsome/woocommerce/checkout/thankyou.php
flatsome/woocommerce/content-product-cat.php
flatsome/woocommerce/content-product.php
flatsome/woocommerce/content-single-product.php
flatsome/woocommerce/content-widget-product.php
flatsome/woocommerce/global/breadcrumb.php
flatsome/woocommerce/global/quantity-input.php
flatsome/woocommerce/global/wrapper-end.php
flatsome/woocommerce/global/wrapper-start.php
flatsome/woocommerce/loop/header.php
flatsome/woocommerce/loop/loop-end.php
flatsome/woocommerce/loop/loop-start.php
flatsome/woocommerce/loop/pagination.php
flatsome/woocommerce/loop/rating.php
flatsome/woocommerce/loop/result-count.php
flatsome/woocommerce/loop/sale-flash.php
flatsome/woocommerce/myaccount/form-login.php
flatsome/woocommerce/myaccount/navigation.php
flatsome/woocommerce/notices/error.php
flatsome/woocommerce/notices/notice.php
flatsome/woocommerce/notices/success.php
flatsome/woocommerce/product-searchform.php
flatsome/woocommerce/single-product/photoswipe.php
flatsome/woocommerce/single-product/price.php
flatsome/woocommerce/single-product/product-image.php
flatsome/woocommerce/single-product/product-thumbnails.php
flatsome/woocommerce/single-product/rating.php
flatsome/woocommerce/single-product/related.php
flatsome/woocommerce/single-product/review.php
flatsome/woocommerce/single-product/sale-flash.php
flatsome/woocommerce/single-product/share.php
flatsome/woocommerce/single-product/short-description.php
flatsome/woocommerce/single-product/tabs/tabs.php
flatsome/woocommerce/single-product/title.php
flatsome/woocommerce/single-product/up-sells.php
flatsome/woocommerce/single-product-reviews.php
flatsome/woocommerce/single-product.php WooPayments

Version: 7.5.1
Connected to WPCOM: Yes
WPCOM Blog ID: 136882115
Account ID: acct_1LEIxr2Hnl773Z6P
Payment Gateway: Enabled
Test Mode: Disabled
Enabled APMs: card
WooPay: Not eligible
Apple Pay / Google Pay: Enabled (checkout,cart)
Fraud Protection Level: basic
Multi-currency: Enabled
Public Key Encryption: Disabled
Auth and Capture: Enabled
Documents: Enabled
Logging: Enabled WooCommerce Google Product Feed feeds

3c3666242067a7b4: Google merchant centre product feed
??Type: google
??Category filter: -
??Categories: -
d33c97c24fcb85c6: Moroccanoil
??Type: google
??Category filter: -
??Categories: -
2b7d4be058181a6d: Google reviews feed
??Type: googlereview
??Category filter: -
??Categories: -
??Limit: - WooCommerce Google Product Feed options

Include variations in feed: Enabled
Send "item group ID": Enabled
Expanded schema markup: -
Debug key: 51bd19af-ab30-4ad4-9e30-92a571f3c439 WooCommerce Google Product Feed fields

Availability (backordered products): Defaults to "in stock".
Availability (in stock products): Defaults to "in stock".
Availability (out of stock products): Defaults to "out of stock".
Brand: Pre-populates from pwb-brand taxonomy.
Condition: Defaults to "new".
Global Trade Item Number (GTIN): Pre-populates from Any of GTIN fields from Yoast WooCommerce SEO.
Google Product Category:
Manufacturer Part Number (MPN): Pre-populates from product sku.
Product Type: Pre-populates from product_cat taxonomy.
Product description: Main product description (full preferred) plus variation description
Short title:
Title: Pre-populates from product product_title. WooCommerce Google Product Feed DB status

Database version: 17
Active database version: 17
wc_gpf_render_cache: Empty
woocommerce_gpf_google_taxonomy (en-GB): 5595 items Klarna Payments Request Log

No Klarna Payment errors: Klarna Countries

Production Countries: GB
Test Countries: No countries selected WooCommerce PayPal Payments

Onboarded: ?
Shop country code: GB
WooCommerce currency supported: ?
Advanced Card Processing available in country: ?
Pay Later messaging available in country: ?
Webhook status: ?
PayPal Vault enabled: –
ACDC Vault enabled: –
Logging enabled: –
Reference Transactions: –
Used PayPal Checkout plugin: ?
Subscriptions Mode: Disabled Admin

Enabled Features: activity-panels
analytics
product-block-editor
coupons
core-profiler
customize-store
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
product-variation-management
product-virtual-downloadable
product-external-affiliate
product-grouped
product-linked
product-pre-publish-modal
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
new-product-management-experience
product-custom-fields
settings
async-product-editor-category-field
launch-your-store

Daily Cron: ? Next scheduled: 2024-04-25 13:58:24 +01:00
Options: ?
Notes: 80
Onboarding: completed Action Scheduler

Canceled: 215
Oldest: 2024-03-25 13:52:02 +0000
Newest: 2024-04-25 09:45:05 +0100

Complete: 13,623
Oldest: 2024-03-25 09:39:55 +0000
Newest: 2024-04-25 09:48:51 +0100

Failed: 3,572
Oldest: 2023-01-12 14:10:34 +0000
Newest: 2024-04-25 08:23:51 +0100

Pending: 9
Oldest: 2024-04-25 10:28:02 +0100
Newest: 2024-05-01 13:05:18 +0100 Status report information

Generated at: 2024-04-25 10:26:11 +01:00
`

Hey, @play33!

Thanks for the information and for bringing the issue to our attention.

This is a bug our team is looking into.

We are doing our best to fix it as soon as possible.

We can’t specify a date when the bug will be fixed, it is still in progress. We apologize for any inconvenience this may have caused you, and we thank you for your patience.

If you want to get updates on the progress, you can follow the GitHub issue here.

Please let us know if there’s anything else we can do to help or if you have any questions.

Have a wonderful day!