How do i delete a refund?

Hello @3dtobias

To start, we would like to clarify some doubts. To do that, we need a full system report which contains details of our plugin. You can copy the log files from here:
– WooCommerce > Status > Get system report > Copy for support.

Please provide those log entries on our?PrivateBin. After uploading, please paste here the link, so we can review them in detail.

Lastly, could we request a full screenshot of the order page? This might help understand this case better.

If you do not wish to share this information publicly, we suggest you contact us directly for further assistance. We may need to examine your system report or logs to better understand what’s happening. You can open a ticket with our service desk. Here’s how you can request support:?Request Support. Please make sure to include the URL of this thread in your ticket for reference.

Looking forward to your feedback.

Kind regards,
Krystian

Hi Krystian,

Thank you for your answer.
Here is my System Report

I have problems to insert an image. here is the link.
https://3d-druckraum.de/bilderfuerforumsfragen/paypalbestellung.jpg

I can’t delete or edit all the paypal listings.

Thanks Tobias

Hello?@3dtobias

I have problems to insert an image. here is the link.
https://3d-druckraum.de/bilderfuerforumsfragen/paypalbestellung.jpg

Could you please upload the screenshot to a different host? I’m unable to view it on my end.

Kind regards,
Krystian

i had a typing misstake, sorry.

Hello @3dtobias

To remove the metadata related to PayPal fees and refunds from your WC order, you can delete the following meta_keys from the wp_wc_orders_meta table:

• _ppcp_paypal_fees
• _ppcp_paypal_refund_fees

If you wish to remove all PayPal data from the order, you should delete all meta_keys that start with _ppcp_.

To perform these actions, you can use a database management plugin like Adminer. This plugin allows you to safely interact with your WordPress database. Please ensure you have a backup of your database before making any changes to prevent any accidental loss of data.

If you need further assistance or have any more questions, feel free to contact us.

Kind Regards,

Krystian

Hi Krystian,
Thank your for your fast help.
i’ll try it later.

hi,

i found the wc_orders_meta table. in my case it named 3D_wc_orders_meta.
But in that table i haven’t
_ppcp_paypal_fees
_ppcp_paypal_refund_fees

Is it possible that an other Plugin change the location?
For example i use the Plugin “Germanized” for my Store.

Hello?@3dtobias

I should have mentioned that the wp_wc_orders_meta table is used only when HPOS is active. Otherwise, order meta is stored in the wp_postmeta table.

Each order has unique meta keys, so you’ll need to search for the order ID in the postmeta table to find specific information.

Feel free to ask if you have more questions.

Kind regards,
Krystian

Hi Krystian,
thank you.
Now i’ve activated the HPOS.
I see the table an can search for the order, but when i deleted all the meta keys with _ppcp my order in woocommerce doesn’t delete the PayPal fields.

Does it take a while or do i have do something?

why doesn’t it change the order when i delete all _ppcp Meta Data?
What i have to do?

It seems that woocommerce don’t update the the orders data from the database.
When i update my woocommerce order the _ppcp meta data are all restored.

• This reply was modified 6 months, 4 weeks ago by Tobias.

Hello @3dtobias

Do you have this feature enabled in your settings?

If it is, you should disable it, delete the metadata for the correct order, and then refresh the page with the order. This should remove the PayPal data.

Let us know the outcome.

Kind regards,
Krystian

hi Krystian,

thank you. Now it has worked.