IMPORTANT! NEW FACEBOOK API REQUIREMENTS

  • ResolvedPlugin Support jmatiasmastro

    (@jmatiasmastro)


    7 months ago

    Dear users,

    We want to inform you that recently, Facebook has implemented new policies and requirements that affect the functioning of Instagram applications. Consequently, some users may be experiencing issues when using our plugin.

    We want to assure you that our team is aware of this situation, and we are working diligently to comply with all the new requirements imposed by Facebook. We are in constant communication with the Instagram API team to ensure that we can implement the necessary updates as soon as possible.

    Please stay tuned for future updates in this forum thread. We will be providing additional information and updates on the progress of our fixes.

    Thank you for your support and understanding.

    Best regards, QuadLayers Support Team.

Viewing 15 replies - 1 through 15 (of 41 total)
  • Plugin Support jmatiasmastro

    (@jmatiasmastro)

    UPDATE →

    We wanted to provide you with an update regarding the recent issue. We’re happy to share that Facebook has acknowledged the incident, and we have implemented a temporary fix to address it.

    However, it’s important to note that there is still a pending review from Facebook on this matter. While we have taken immediate action to resolve the most urgent aspects, we are awaiting final confirmation from Facebook.

    In order to verify the fix, we kindly ask you to regenerate the token for your Instagram account using the following links:

    Personal:?https://socialfeed.quadlayers.com/
    Business:?https://socialfeed.quadlayers.com/facebook.php

    We will keep you all informed of any further updates.

    Best regards,
    QuadLayers Support Team.



    Hello QuadLayers Support Team,

    This doesn’t work (at the minute?). I don’t get a Token to add it manually.

    I tried logging in via the “Add Personal Account” button first, after there was the error message “Error: 400: Bad Request” on the frontend, but this didn’t work either. I got the following message in the WordPress backend (after logging in to the Instagram account): “Du bist leider nicht berechtigt, auf diese Seite zuzugreifen.” what means something like “Unfortunately, you are not authorised to access this page.”

    Plugin is up to date (4.3.6). Please help.

    Kind regards,
    Sean

    same here

    Access token not showing through the link you shared.
    https://socialfeed.quadlayers.com/

    ID
    XXXXXXXXXXXXXXXX

    Access Token

    Type
    PERSONAL

    Plugin Author quadlayers

    (@quadlayers)

    Hello @adrianvignolo @alarsen2 @barthmedienhaus

    We are currently analyzing this new issue with the development team. Is this issue only affecting personal accounts?

    works today:)

    Plugin Author quadlayers

    (@quadlayers)

    Hello @alarsen2

    Is not working for us. We’re still trying to determinate if this is a general issue or is only related to some accounts.

    Could you please confirm if you’re using personal or business account?

    For me fails , the token is empty when retribe it .

    Thank you.

    Itsa personal account.

    • This reply was modified 6 months, 1 week ago by pablo120232.

    I can login here https://socialfeed.quadlayers.com/

    but how do I generate a token from that page?

    personal

    Not working on personal accounts. See here:
    https://lengger-spil-luet.ch
    https://glt-haldimann.ch

    Error: 400: Bad Request

    • This reply was modified 6 months, 1 week ago by marscom.
    Plugin Author quadlayers

    (@quadlayers)

    Hello guys

    We’ve confirmed that this issue is affecting personal accounts.

    If you have a business accounts connected to a page you can switch to the Business Account method.

    We’re working to solve this issue as soon as possible.

    Yes, I can connect a business account. For me it is happening only with personal accounts.

    There is an issue from Facebook part because it is not generating the correct access token in the cookies, either that or their code is not verifying it correctly.

    Are you still working on this issue? Would be great to get some news, just to inform my customers about what’s happening.

    Thanks!
    Martin

    Plugin Author quadlayers

    (@quadlayers)

    hello @marscom

    yes we’ve sent to Facebook the new requirements and now we’re waiting for the approval

Viewing 15 replies - 1 through 15 (of 41 total)
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